VP & General Manager - Nesthealth

VP & General Manager

Chicago, Illinois

What is the purpose of this role?

The VP/GM leads the Illinois market to meet operational, financial, and quality metrics, and builds a market culture that reflects and advances Nest’s core values. By driving performance in Illinois, the VP/GM helps test and hone the Nest model and contributes to Nest’s ability to meet its mission and vision.

What is the role?

The Vice President and General Manager (VP/GM) reports to the COO and is responsible for the operational and financial performance of Nest’s Illinois market, including P&L, engagement, clinical quality, and savings. They are accountable for building and managing a positive and productive market culture capable of delivering best in class results. The VP/GM collaborates closely with the CMO, Market Medical Director and Health Services Director to ensure clinicians are equipped with the tools, knowledge, administrative infrastructure, and oversight to provide excellent care to Nest families. They also partner with administrative leaders throughout the organization to execute and continually improve the Nest model of care. Serving as the VP/GM in Nest’s first market will allow the chance to test key elements of the care model and help hone the blueprint for future market launches in the organization. There are unlimited opportunities for growth with this position due to its high visibility and importance in the organization.

What will you do?

1. Market Performance: Drive consistency in clinical and operational workflows critical to Nest’s success in value-based contracts. Hit aggressive engagement targets to ensure Nest’s model reaches as many eligible families as possible. Take accountability for meeting market engagement targets, manage Nest’s staffing model, and drive savings and quality outcomes that help Nest success in its value-based contracts. Quickly identify risks and develop and efficiently implement strategies to close gaps and meet outcome and financial targets.
2. Clinical Operations: Develop deep facility with Nest care model expectations, metrics, tools, and reports so you can effectively guide the market toward meeting and exceeding goals.
3. Leadership: Lead the Market Triad, providing sound and strategic managerial guidance, driving the team to deliver on culture and performance expectations. Provide direct leadership, coaching, and guidance to clinicians, managers, outreach staff, and other market team members to meet expected performance levels.
4. Team Management & Culture: Hire, build and develop a diverse team of high-performing clinicians and market staff. Take accountability for driving positive culture, striking an effective balance between team cheerleader and business driver.
5. Building & Liaising: As the leader of a Nest market, test and inform the Nest model of care for scale. Act as a liaison between the market and Nest’s shared services team, improving synergy as information flows through you in both directions. Add analytic, strategic and cultural capacity to the Nest team.
6. Strategy: Understand and contribute to Nest’s growth and performance strategies, including identifying opportunities for improving model performance, growth among existing or new payers, and community partnerships.
7. Relationships: Serve as the external face of the organization with strategic partners, local community groups, local health systems, and state regulators. Cultivate productive relationships with payers, including regular performance reviews and collaboration on ways to continually advance shared goals. Coordinate with Partnership and Growth teams to manage payer relationships and grow Nest’s footprint in Illinois. Cultivate productive relationships with key community partners.

What do you bring to the Nest?

1. Education: Bachelor’s degree in business administration or a healthcare-related field. Master’s degree preferred.
2. Minimum of seven (7) years of progressive leadership experience in healthcare or related field required, with demonstrated success in operations and with managing and developing high-performing, cross-functional teams, including clinicians at all levels.
3. Experience in a startup or fast-paced, rapidly evolving environment required, with a track record of building and scaling operations to meet organizational goals and objectives, particularly in the value-based care delivery environment.
4. Experience working within or with providers and payers in a value-based care context strongly preferred.
5. Deep understanding of local market dynamics including competitive landscape, health system and payer partners, geographic impacts to operations, and outreach strategies which will be most likely to succeed.
6. Experience in owning and managing a P&L preferred.
7. Experience with home care delivery, population health management, care coordination, or other relevant clinical operations preferred.
8. Strong analytical and problem-solving skills required.
9. Seasoned communicator with the ability to effectively inform, motivate, and guide an intradisciplinary team. Strong presentation skills required.
10. Demonstrate commitment to Nest Health’s mission, vision, and values, with a passion for improving healthcare outcomes for underserved populations and an ability to align cross-functional teams to the mission.
11. Flexibility and adaptability to respond to the changing needs and priorities in a start-up environment.

What is required? (travel & physical requirements)?

1. This is a local in office role but may require travel to future markets.
2. Must be able to lift up to 15 pounds at times.

What does Nest bring to the table?

We are reimagining what a supportive workplace looks like, from the inside out. To ensure every team member feels valued, we provide competitive compensation packages that reflect your skills and contributions, along with equity opportunities that allow you to share in the company’s success. On top of this, a comprehensive suite of benefits such as employer-sponsored health, dental, and life options, and Unlimited PTO, we offer an all-of-you, inclusive approach to benefits:

• Family-centric health support with access to Lyric’s comprehensive services for urgent care, behavioral health, psychology, and psychiatry for you and your entire family, including virtual veterinary care for your pets.
• Company supported Parental Leave for both primary and non-primary caregivers with options for a tiered return to work, and eligibility to receive additional hours PTO for Prenatal Care and Backup Childcare.
• Receive reimbursement for work-related vehicle expenses, including commuting and travel costs, for staff who drive as part of their job responsibilities.
• Opportunity to receive up to $3,000/year Tuition Reimbursement to support your educational and professional development by covering a portion of costs relating to fees, course materials, or other related expenses.
• Receive employer-sponsored short-term and long-term disability benefits to provide financial support in the event of illness or injury that prevents you from working.
• Enrollment in 401 (k) Retirement Plan through Human Interest to help save for your future with flexible contribution options.

What does it mean to be a part of a startup?

Working at a healthcare startup can be a unique experience with a fast-paced, ever-changing environment that can involve varied workloads, quick changes, and high expectations. Taking a position at a Healthcare startup allows for the opportunity to be high impact in disrupting the US healthcare system. You will have the chance to be creative, solution-oriented, and have your voice heard! You will need to be flexible, accountable, and self-sufficient, and you might take on multiple roles. Here are some things you can expect:

• Your role may be less defined than in other settings, with the need to wear multiple hats & juggle various responsibilities.
• Learning opportunities- you will have the opportunity, at times, to function outside of your standard position and learn about new roles & areas.
• Fast Paced- Startups often must move faster than traditional large companies. This means you may be asked to cope with or advise on quick changes regarding systems or processes.
• Autonomy- You will need to be highly autonomous, as there is less structure and learning and development than at large orgs. This requires you to be able to learn asynchronously, as well as raise your hand when help is needed, or gaps are identified.

Nest Health celebrates the diversity of our patient population and seeks diversity on our team. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.