VP & District Manager - Administration NCWVP - WesBanco Bank, Inc.

Summary

Drives employee engagement by enabling a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. Responsible for 10-18 banking centers within assigned district. Position priorities include setting strategic direction, leading relationship building efforts, maintaining efficient operations and ensuring the proper training and development in order to provide excellent customer service. Leads the overall sales and service initiatives of district team, assumes a proactive role in customer interactions and service to include meeting with customers to discuss their specific banking needs. Also, works closely with business partners to service existing and identify prospective customers. Expected to spend time conducting outside sales calls with BCM’s directed at prospecting both business and retail customers including and developing centers of influence and actively participating in community service opportunities in the market.

From an operational standpoint, District Manager provides oversight to ensure that all established policies, procedures, and security measures are followed for all banking centers within the district. Responsibilities also include proactive recruiting of talent, hiring, supervising, training and coaching the district team to achieve district service, sales and operational objectives.

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Essential Functions

Excellent customer service

Business development (inside and outside)

Effectively communicating pertinent information to all Banking Centers within district

Coaching district team to desired and positive outcomes

District accountability (Sales, Process & Operational soundness through effective leadership)

Community service

Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned sales and service and compliance training in a timely manner.

Essential Duties and Responsibilities

District Manager primary responsibilities include the following as well as other duties that may be assigned:

Personally models the standards of the Bank’s Mission, Vision, and Pledge.

Required to effectively assess the financial needs of Banking Center clients and make an appropriate recommendation to fulfill the need of the client.

Promotes the sales and service culture within assigned district and ensures all team members receive proper coaching and training to demonstrate abilities to sell and successfully promote products and services in order to reach individual and team sales goals.

Responsible for demonstrating strong ability to sell and successfully promotes the Bank’s products and services.

Communicates and works at meeting the assigned sales goals and service objectives for each banking center within assigned district. Continually monitors performance against the district goals adjusting individual and banking center team goals as needed and initiating targeted sales initiatives necessary to meet those goals.

Leads, sources or originates the development of small business banking relationship opportunities through calling efforts, originations, or referrals to achieve sales goals by meeting the need of customers and prospects. Develops and expands knowledge for small business lending.

Sets priorities, leads and delegates responsibilities and activities and follows through on the implementation of the designated activities for all banking centers within the district.

Promotes and makes referrals of Bank products and services to current and prospective customers to assist in the total relationship growth.

Assumes an active role in ensuring the operational compliance and soundness for all other banking centers within assigned district; including but not limited to the completion of various audits and reports, monitoring of control accounts, monitoring branch cash levels, management of cash items, and control of over/short.

Participates in the pro-active recruitment and selection of talent and assists in the proper training, coaching and development of district team.

Ensures huddles, sales, and team meetings are consistently conducted as directed by leadership to keep the district team well informed.

Communicates job expectations and evaluates performances against those expectations on a consistent basis providing continual coaching, guidance, and counseling.

Prepares and delivers fair, measurable and constructive performance evaluations and recommends salary increases and promotions as appropriate.

Represents the bank by actively participating in functions and meetings of local service clubs, community groups and other civic or non-profit organizations.

Provides service to customers and prospective customers on various banking matters including the explanation of products being offered and professional resolution of problems or issues.

Builds successful working relationships with internal business partners providing constructive peer feedback through regular communication routines when appropriate.

Demonstrates sound judgment and decision making by following established guidelines and procedures while utilizing appropriate resources for assistance when needed.

Monitors prescribed security controls to protect their assigned banking centers against criminal and fraudulent operations and unnecessary risks or exposures. Also ensures the same security controls are in place at each banking center within assigned district.

Provides continuous education of policies and procedures to district team to ensure adherence to policies and procedures.

Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location.

Supervisory Responsibilities

Responsible for the overall direction, coordination and evaluation of all banking center team within assigned district. Must be able to foster the team concept that includes district team as well as employees from other lines of business.

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsible for evaluating performance, rewarding and disciplining employees, addressing complaints and resolving problems.

Responsibilities include pro-active recruiting, interviewing, assisting with hiring, coaching and training employees within district.

Other responsibilities involve planning, assigning and directing work.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand and reach with hands and arms. The employee is occasionally required to walk; sit; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Education and/or Experience: High school diploma required. Bachelor's degree preferred. Supervisory and proven leadership experience required. Banking, cash handling, sales, and customer service experience or equivalent combination of at least 5 years of related industry experience. Retail banking experience is strongly preferred.

Other Skills and Abilities: Must have extensive product and service knowledge for the level of selling and successfully promoting products and services expected with position. Must have excellent organizational skills and the ability to multi-task and to be flexible.

Computer & Office Technology Resources: Proficient in Microsoft 365 preferred. Ability to effectively use technological resources for meetings, coaching, and training. Proficient knowledge of Banking Software and Digital Services through various types of delivery channels.

Certificates, Licenses, Registrations: None

Business Development: Proven ability to generate new financial relationships through pro-active outbound calling, outside business development and building a referral network. As District Manager, provides coaching and guidance to Banking Center management on business development opportunities.

Lending Skills: Strong consumer and business lending skills are strongly preferred. This includes the ability to conduct a preliminary review of financial statements, tax returns and other financial and business related information. As District Manager, provides coaching and guidance to Banking Center management on lending opportunities.

Interpersonal and Communication Skills: Must possess the ability to effectively interact and build positive business relationships with a variety of retail and commercial customers and to clearly express concepts, ideas and product information verbally and in writing.

Language Skills: Ability to read and interpret general business periodicals, technical procedures, or government regulations. Ability to write reports, business correspondence, and produce manuals. Ability to effectively present information and respond to questions from associates, clients, customers, and the general public.

Mathematical Skills: Sound mathematical and analytical skills.

Reasoning Ability: Ability to apply common sense to carry out detailed written or oral instructions. Ability to deal with problems involving concrete variables in standardized situations.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled