VP, Digital Platform Technology Program Leader - Synchrony
Altamonte Springs, FL
About the Job
Job Description:
Role Summary/Purpose:
The VP, Digital Platform Technology Program Leader is an individual contributor working in the Synchrony Financial Technology organization. This leader will be responsible for driving Technology solutions to meet client growth, productivity and compliance objectives for Cobrand clients. This portfolio of clients is complex and growing with multiple initiatives happening simultaneously.
This role will partner with other client leaders on the digital platform to enable cross-client resource synergies and ensure consistency of approach. As required - this role will lead cross-Digital Platform strategic initiatives, technology upgrades and process improvements.
_Our Way of Working_
_We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events._
Essential Responsibilities:
+ The technology initiatives leader will own technology program for key projects for the digital platform and work closely with other teams to ensure successful delivery
+ SYF Client facing teams
+ SYF Product leaders
+ SYF Agile teams
+ Client product and support leaders
+ Work closely with senior digital platform leaders to develop strategic programs
+ Define program scope and sizing
+ Assist with program approval process and then project initiation
+ Manage the Technology Workstream of Client Strategic Initiatives -
+ partner with stakeholders on the PI Planning process
+ interface with the Agile Scrum Master on managing the work once it has been prioritized
+ Collaborate with client and SYF client-facing teams to drive deliverables
+ Manage and escalate risks and issues
+ Plan and communicate the initiative status, milestones and critical issues with key stakeholders (functional teams, client, technology)
+ Ensure solutions are successfully integrated into complex client environments via rigorous test management oversight
+ Ensure transition of support from build to a steady state, run environment with the client team is seamless
+ Identify synergies and best practices to ensure consistency across digital platform clients
+ Work with client teams to identify new projects for profitable growth. Provide input on how to address via technology solutions
+ Support resolution for recent releases and provide production support for assigned client(s).
+ Perform other duties and/or special projects as assigned as required for platform support
Qualifications/Requirements:
+ Bachelor's degree and 7 years of IT experience OR in lieu of a degree, 10 years of Agile or Project Management experience in IT environment
+ Minimum 2 years of Agile or Project Management experience creating new or enhancing product experiences
Desired Characteristics:
+ Influencing skills, managing complex program and leading collaborative relationships in a cross-functional team environment.
+ Experience knitting together requirements and capabilities of cross-functional teams and working with product and agile teams to deliver strategic value
+ Strong working knowledge of credit products across full lifecycle from acquisition, to life-cycle management and associated customer digital servicing
+ Ability to digest complex technology implementations and work with technical architects, tech leads and developers to solve technology issues.
+ Experience working across business functions in a technology or product organization
+ Strong customer focus and ability to manage customer expectations
+ Possesses analytical and negotiation skills
+ Superior oral, written, and client communication skills, as well as the ability to manage expectations of the business, clients, team members, management and external groups
+ Strong business acumen including a broad understanding of Synchrony Financial business processes and practices
+ Technical depth - ability to understand technical requirements of projects and effectively manage resources, vendors and clients
+ Demonstrated effectiveness in driving change
+ Hands-on Agile expertise
Grade/Level: 12
The salary range for this position is 110,000.00 - 185,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.
Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.
Salaries are adjusted according to market in CA, NY Metro and Seattle.
Eligibility Requirements:
+ You must be 18 years or older
+ You must have a high school diploma or equivalent
+ You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
+ You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
+ New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment:
When you join us, you'll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard-but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we're building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+ (https://www.synchronycareers.com/our-culture/#diversity) , with more than 60% of our workforce engaged, you'll find community to connect with an opportunity to go beyond your passions.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable Accommodation Notice:
+ Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
+ If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time
Job Family Group:
Information Technology
Role Summary/Purpose:
The VP, Digital Platform Technology Program Leader is an individual contributor working in the Synchrony Financial Technology organization. This leader will be responsible for driving Technology solutions to meet client growth, productivity and compliance objectives for Cobrand clients. This portfolio of clients is complex and growing with multiple initiatives happening simultaneously.
This role will partner with other client leaders on the digital platform to enable cross-client resource synergies and ensure consistency of approach. As required - this role will lead cross-Digital Platform strategic initiatives, technology upgrades and process improvements.
_Our Way of Working_
_We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events._
Essential Responsibilities:
+ The technology initiatives leader will own technology program for key projects for the digital platform and work closely with other teams to ensure successful delivery
+ SYF Client facing teams
+ SYF Product leaders
+ SYF Agile teams
+ Client product and support leaders
+ Work closely with senior digital platform leaders to develop strategic programs
+ Define program scope and sizing
+ Assist with program approval process and then project initiation
+ Manage the Technology Workstream of Client Strategic Initiatives -
+ partner with stakeholders on the PI Planning process
+ interface with the Agile Scrum Master on managing the work once it has been prioritized
+ Collaborate with client and SYF client-facing teams to drive deliverables
+ Manage and escalate risks and issues
+ Plan and communicate the initiative status, milestones and critical issues with key stakeholders (functional teams, client, technology)
+ Ensure solutions are successfully integrated into complex client environments via rigorous test management oversight
+ Ensure transition of support from build to a steady state, run environment with the client team is seamless
+ Identify synergies and best practices to ensure consistency across digital platform clients
+ Work with client teams to identify new projects for profitable growth. Provide input on how to address via technology solutions
+ Support resolution for recent releases and provide production support for assigned client(s).
+ Perform other duties and/or special projects as assigned as required for platform support
Qualifications/Requirements:
+ Bachelor's degree and 7 years of IT experience OR in lieu of a degree, 10 years of Agile or Project Management experience in IT environment
+ Minimum 2 years of Agile or Project Management experience creating new or enhancing product experiences
Desired Characteristics:
+ Influencing skills, managing complex program and leading collaborative relationships in a cross-functional team environment.
+ Experience knitting together requirements and capabilities of cross-functional teams and working with product and agile teams to deliver strategic value
+ Strong working knowledge of credit products across full lifecycle from acquisition, to life-cycle management and associated customer digital servicing
+ Ability to digest complex technology implementations and work with technical architects, tech leads and developers to solve technology issues.
+ Experience working across business functions in a technology or product organization
+ Strong customer focus and ability to manage customer expectations
+ Possesses analytical and negotiation skills
+ Superior oral, written, and client communication skills, as well as the ability to manage expectations of the business, clients, team members, management and external groups
+ Strong business acumen including a broad understanding of Synchrony Financial business processes and practices
+ Technical depth - ability to understand technical requirements of projects and effectively manage resources, vendors and clients
+ Demonstrated effectiveness in driving change
+ Hands-on Agile expertise
Grade/Level: 12
The salary range for this position is 110,000.00 - 185,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.
Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.
Salaries are adjusted according to market in CA, NY Metro and Seattle.
Eligibility Requirements:
+ You must be 18 years or older
+ You must have a high school diploma or equivalent
+ You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
+ You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
+ New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment:
When you join us, you'll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard-but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we're building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+ (https://www.synchronycareers.com/our-culture/#diversity) , with more than 60% of our workforce engaged, you'll find community to connect with an opportunity to go beyond your passions.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable Accommodation Notice:
+ Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
+ If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time
Job Family Group:
Information Technology
Source : Synchrony