VP, Account Management - ExecOnline
Los Angeles, CA 90079
About the Job
At ExecOnline, we believe that leaders are within us and among us, which is why we strive to inspire others by creating a future-forward path. Our mission? To connect all leaders to their future potential.
In partnership with the world’s top business schools, we deliver career-enhancing programs for leaders and meaningful impact for enterprises. We’re growing rapidly, and we’re hiring passionate, diverse, mission-driven talent to grow with us.
The VP of Account Management will play a critical role in managing a high-performing team and growing ExecOnline’s renewable ARR, client retention and client expansion efforts. Reporting to our SVP of Sales, in addition to day-to-day team management, revenue responsibilities and forecasting, this leader will play a key role in partnering with key internal stakeholders to ensure the product meets the demands of our existing and future clients.
What you’ll do:
• Successfully step in and close individual business when needed
• Collaborate with the ability to motivate those around you to produce exceptional results in a remote-first environment
• Demonstrate superb emotional intelligence and an eagerness to constantly build new skills as a manager and leader
• Thrive in a growing and ever-changing fast-paced environment
• Believe in and commit to maintaining a diverse and inclusive team environment
• Influence product development based on customer feedback
What positions you for success:
• 2-5 years of successfully managing a growing account management or client success department/organization within a growing SaaS start-up.
• Proven track record of exceeding revenue goals and managing a team against enterprise renewals.
• Successfully coached and managed teams against cross-sell and upsell goals within active accounts through introducing new products and expanding access points for existing products.
• Experience managing against metrics and KPIs related to account health and client service such as onboarding, activation, and adoption success
• Experienced in forecasting weekly and quarterly revenue outlook against ARR and NRR goals.
• Experience working with data regularly. Analytical skills and hands-on experience with CRM and sales tools to make strategic decisions and drive team performance
• Has successfully implemented playbooks and has coached on process implementation in a fast-paced startup environment
At ExecOnline, we are committed to fair, equitable, and competitive compensation practices. The base salary for this role is 160,000-$190,000. During the interview process, total compensation will be determined in alignment with market data, team equity, and the experience & capabilities of each candidate. Sales roles will also be eligible for a performance-based incentive plan.
Benefits, Perks, and Resources:
• Accelerate your career: take any of our high-impact courses, for free
• You’ll receive stock options in our fast-growing company, as well as access to a 401(k) to invest in your future
• Thrive beyond work with 20 days of PTO, generous parental leave, paid holidays, and flexible work arrangements
• Comprehensive wellness benefits: high-quality, low-cost medical, dental, and vision plans, in addition to other wellness offerings
• Community & Belonging: Our Employee Resource groups bring together employees with shared characteristics or life experiences