VP, Account Management - ExecOnline

At ExecOnline, we believe that leaders are within us and among us, which is why we strive to inspire others by creating a future-forward path. Our mission? To connect all leaders to their future potential. 

In partnership with the world’s top business schools, we deliver career-enhancing programs for leaders and meaningful impact for enterprises. We’re growing rapidly, and we’re hiring passionate, diverse, mission-driven talent to grow with us.

The VP of Account Management will play a critical role in managing a high-performing team and growing ExecOnline’s renewable ARR, client retention and client expansion efforts. Reporting to our SVP of Sales, in addition to day-to-day team management, revenue responsibilities and forecasting, this leader will play a key role in partnering with key internal stakeholders to ensure the product meets the demands of our existing and future clients.

What you’ll do: 

• Successfully step in and close individual business when needed 

• Collaborate with the ability to motivate those around you to produce exceptional results in a remote-first environment

• Demonstrate superb emotional intelligence and an eagerness to constantly build new skills as a manager and leader 

• Thrive in a growing and ever-changing fast-paced environment 

• Believe in and commit to maintaining a diverse and inclusive team environment 

• Influence product development based on customer feedback

What positions you for success:

• 2-5 years of successfully managing a growing account management or client success department/organization within a growing SaaS start-up.

• Proven track record of exceeding revenue goals and managing a team against enterprise renewals. 

• Successfully coached and managed teams against cross-sell and upsell goals within active accounts through introducing new products and expanding access points for existing products. 

• Experience managing against metrics and KPIs related to account health and client service such as onboarding, activation, and adoption success

• Experienced in forecasting weekly and quarterly revenue outlook against ARR and NRR goals. 

• Experience working with data regularly. Analytical skills and hands-on experience with CRM and sales tools to make strategic decisions and drive team performance

• Has successfully implemented playbooks and has coached on process implementation in a fast-paced startup environment

At ExecOnline, we are committed to fair, equitable, and competitive compensation practices. The base salary for this role is 160,000-$190,000. During the interview process, total compensation will be determined in alignment with market data, team equity, and the experience & capabilities of each candidate. Sales roles will also be eligible for a performance-based incentive plan. 

Benefits, Perks, and Resources:

• Accelerate your career: take any of our high-impact courses, for free 

• You’ll receive stock options in our fast-growing company, as well as access to a 401(k) to invest in your future 

• Thrive beyond work with 20 days of PTO, generous parental leave, paid holidays, and flexible work arrangements

• Comprehensive wellness benefits: high-quality, low-cost medical, dental, and vision plans, in addition to other wellness offerings

• Community & Belonging: Our Employee Resource groups bring together employees with shared characteristics or life experiences