Volunteer Services Manager - St. Louis Area Foodbank

St. Louis Area Foodbank (SLAFB)
JOB DESCRIPTION

Job Title: Volunteer Services Manager
Immediate Supervisor: Chief People Officer
Employees Supervised: Volunteer Services and Office Coordinator
FLSA: Exempt

General Description/Position Summary:
This is an exciting opportunity for a mission-driven and collaborative volunteer engagement professional to directly impact the delivery of the St. Louis Area Foodbank's vision of a nutritionally secure Missouri and Illinois. The Volunteer Services Manager is responsible for growing and strengthening the Foodbank's volunteer workforce to support internal stakeholders and to meet the community needs of the 26 counties we serve in the bi-state region. The Volunteer Services Manager engages with community members, corporations, schools, faith-based organizations, and other entities to encourage volunteerism at the Foodbank and with our partners to increase food security in our community. The Volunteer Services Manager partners cross-departmentally across the Foodbank organization and leads the development and execution of robust volunteer programming.

Duties and Responsibilities:
•Collaborate with departments across the Foodbank organization to identify skills-based volunteer needs and assist departments to design and implement volunteer engagement, recruitment, and retention strategies.
•Identify and implement opportunities to expand volunteer programming across all aspects of the Foodbank to support organizational priorities and initiatives, and to increase capacity.
•Build strong cross-departmental relationships to facilitate a positive environment, effective engagement, and meaningful experience for all volunteers.
•Responsible for managing AmeriCorps (ACM) programming for the organization, which includes: needs assessment, recruitment, placement, staff support, member onboarding, day-to-day member coordination, and overall ACM administration.
•Oversee organization-wide internship programming to include: needs assessment, recruitment, placement, staff support, and tactical intern support. Develop relationships with surrounding colleges/universities and manage the intern/practicum recruitment, onboarding, and evaluation process.
•Actively engage in targeted skills-based volunteer recruitment strategies within the Foodbank's 26-county service territory with an emphasis on diverse populations.
•Identify, cultivate, and maintain relationships with key volunteer recruitment agencies/organizations, market segments and other populations to recruit skills-based volunteers to meet identified skills-based needs and to build a strong volunteer candidate pipeline based on needs assessments.
•Partner with internal departments to strengthen existing relationships and identify synergies to increase both volunteer engagement and donor (food and fund) opportunities.
•Ensure optimized utilization of the Foodbank's online volunteer management system to manage data collection and reporting. Develop expert proficiency utilizing the Foodbank's volunteer management system, engaging in day-to-day tactical use supporting volunteer registration and collection of volunteer hours served. Responsible for pulling, tracking, and reporting data regarding volunteer hours on a monthly basis.
•Develop and manage the Volunteer Services departmental budget; monitor annual expenditures on a regular basis to ensure spending is within approved budget.
•Ensure effective management of volunteer relations grievances and issues.
•Serve as a Foodbank ambassador in the community to promote volunteer opportunities.
•Other responsibilities and duties as assigned.

Qualifications:
•Bachelor's degree in business, communications, non-profit administration or equivalent combination of related education and experience required.
•Minimum of 3 years of volunteer recruitment, engagement, and program experience required.
•Prior supervisory/people management experience required.
•Certified Volunteer Administrator certification or equivalent training preferred.
•Past program/project management experience preferred.
•Non-profit experience preferred.
•Proficient with volunteer management systems. Previous experience with VolunteerHub a plus.
•Experience and confidence with presenting and training.
•Strong organizational skills and the ability to handle multiple and continuously evolving priorities effectively.
•Excellent verbal and written communication skills. Demonstrated excellent interpersonal and networking skills with individuals of all ages, abilities, and backgrounds.
•Demonstrated ability to build partnerships and work collaboratively with others to meet shared objectives. Ability to establish and maintain effective working relationships with diverse internal and external stakeholders.
•Proficiency with the Microsoft Office suite of tools and other web-based applications preferred.
•Availability to work a flexible schedule to accommodate volunteer, fundraising and community events.
•Passion for the Foodbank's mission and the ability to demonstrate SLAFB's Core Values (Stewardship, Teamwork, Agility, and Respect).
•Must be able to successfully pass drug screening and criminal background check.

Work Schedule:
•Monday - Friday onsite at the Foodbank facility and in the community as needed.
•However, flexibility will be granted as appropriate in accordance with the Foodbank's Remote Work Policy.
•Occasional weekend (Saturday/Sunday) or evening hours may be required.
•Meeting attendance may require overnight travel.

Physical Requirements:
The Volunteer Services Manager is expected to spend time onsite at the Foodbank, in the community, and at direct distribution events. Requirements include:
•Walking on hard concrete surfaces (in the Warehouse or the Volunteer Repackaging Center).
•Ability to lift and move objects up to 50 pounds.

The impact you'll make:
At the St. Louis Area Foodbank, we are working to build a stronger bi-state region by nourishing people, empowering communities, and transforming systems. With the dedicated partnership of nearly 600 hunger-relief programs and local agencies - including soup kitchens, food pantries, shelters, and residential programs - we are responding to hunger in communities across 26 counties in Missouri and Illinois by distributing food to more than 400,000 people every year.

Since opening in 1975, and with the tremendous support and generosity of this community, the St. Louis Area Foodbank has grown to become our region's largest food distribution charity dedicated to feeding those in need. Together, we are feeding people and working to address the root causes of hunger for lasting impact every day.

About the St. Louis Area Foodbank:
•The St. Louis Area Foodbank (SLAFB) is a member of Feeding America, which is a national network of 200 food banks all working together for the common goal of ensuring equitable access to nutritious food.
•This nationwide network offers us a variety of resources, like food, funds, best practices, and gives our work a much bigger, louder voice than we could hope to have on our own.
•The St. Louis Area Foodbank supports 26 counties - 14 in Missouri and 12 in Illinois - thus serves, supports and stewards a diverse group of stakeholders across our region, as well as serves as a member of Feeding Missouri (the 6 Feeding America Food Banks in Missouri) and Feeding Illinois (the 7 Feeding America Food Banks in Illinois).
•As a food bank, we collect food from a variety of sources, such as manufacturers, retail stores, farmers, and individual donors.
•We then store, sort, and repackage that food at the highest safety standards and finally distribute that food to our network of agencies and programs, which work directly with people in the community.
•We facilitate the movement of food safely and efficiently and offer the kinds of resources and support to our partner agencies that a single food pantry or shelter could not hope to access on its own.
•VISION: A nutritionally secure Missouri and Illinois.
•MISSION: Building a stronger bi-state region by nourishing people, empowering communities, and transforming systems.

What we can offer you:
Beyond a great mission, dedicated team members, and an incredible opportunity to truly make a difference in our community, you will be generously rewarded for your contributions including:
•Competitive pay commensurate with experience
•Generous Paid Time Off (PTO) plan
•403b plan with robust company match
•Comprehensive benefits (medical, dental, vision, group company-paid life insurance, short-term disability, and more!)

We work hard, play hard and change lives - so apply to join our Foodbank Family!

SLAFB Diversity, Equity, and Inclusion (DEI) Statement:
You are welcome at the St. Louis Area Foodbank (SLAFB) for who you are. At the SLAFB, we strive to empower our team to embrace and celebrate who they are by cultivating a diverse, equitable, and inclusive work environment. Doing so strengthens our organization, cultivates a culture where everyone feels valued and can bring their best selves to the SLAFB and enables us to nourish people, empower communities, and transform systems. At the SLAFB, we champion diversity, equity, and inclusivity to create a respectful and fulfilling workplace representing a broad range of lived experiences and viewpoints. We are committed to building a diverse and inclusive team that reflects the neighbors and communities we serve in the bi-state region to enhance engagement and connectivity with all key stakeholders.

This job description does not list all the duties of the job. Performance of other duties may be requested. Evaluations will be in part based upon performance of the tasks listed in this job description. St. Louis Area Foodbank has the right to revise this job description at any time. The job description is not a contract for employment.

Created April 2024