Volunteer Coordinator - The Road Home

Who We Are 

The Road Home has been a leader in the fight to end homelessness for almost a hundred years. We provide low barrier emergency shelters, supportive services, and housing-first minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community. 

Job Summary 

The Volunteer Coordinator’s primary duty will be to promote, organize, and supervise volunteers and volunteer activities for the agency. This includes coordinating volunteers and providing assistance to the individual programs/services on recruiting volunteers, and developing specific job assignments/descriptions for volunteers. In addition, this person will develop and provide training for volunteers who serve in ongoing volunteer positions and build and maintain a database for enrolling and tracking volunteers and the time/goods donated to the agency. 

*Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, so please still apply 

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. 

Location

Pamela Atkinson Resource Center

Reports to

Volunteer Program Supervisor

Position Status

Full-Time

Shift

Days (usually 11AM-7PM, occasional weekend events)

Pay Grade and Starting Rate

Grade 6/$18.90/hour

FLSA Status

Non-Exempt

EEO Class

Administrative Support Workers

Requirements

Coordinating Volunteers 

• Recruit, hire, train, and supervise volunteers for agency programs.  
• Supervise special project volunteers, including organizing and cleaning projects.  
• Use volunteer database to record enrollment of volunteers and track their hours of donated time or their contribution to the agency.  
• Prepare and distribute a report of volunteer activities and hours on a monthly basis.  
• Coordinate, organize and facilitate large scale volunteer groups (50 volunteers +) both at our shelter locations and at our housing locations.   
• Work with agency program directors and staff to identify volunteer positions and to enroll volunteers recruited by other staff in the agency.  
• Supervise dozens of volunteers daily, including volunteers serving meals to shelter guests. 
• Actively supervise and engage with volunteers during meal times. Coordinate with Kitchen Manager.   
• Address any disciplinary issues regarding volunteers.   
• Provide initial orientation to the agency for all volunteers.  

Community Networking 

• Act as the organization representative for in-kind donation needs and questions.   
• Speak publicly to a variety of groups about The Road Home and our mission, including occasional weekend events. 

• Coordinate, organize and facilitate tours of shelter facility including United Way tours, tours for business organizations, churches, clubs, etc.  
• Handle various situations with media representatives, elected officials, community groups and others.  
• Coordinate and supervise all agency Eagle Scout projects.  
• Serve on the Services Committee, connecting committee members to meaningful volunteer activities.  
• Work with Development Team on community relations as appropriate.  
• Coordinate in-kind donation drives and events.  

Promoting Best Practice 

• Demonstrates awareness and desire to understand diverse populations 
• Ability to contribute to the Agency’s commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages. 
• Willingness to understand that housing first, harm reduction, and low barrier access to resources is best practice and essential to our mission at The Road Home. 
• Ability to set and maintain good boundaries, using Trauma-Informed Care as a guideline 

*Other duties as assigned 

Education and Experience 

• Lived, work or volunteer experience preferred or a degree in a related field  
• Experience working or volunteering with diverse populations  
• 2 years in community service and/or other role requiring interaction with various publics, staff and volunteers preferred. 

Required Skills and Abilities 

• Written and oral ability to communicate the role and work of the agency to many segments of the community.  

• Knowledge of volunteerism including needs and expectations of all agency programs.  
• Intermediate computer input and word processing skills.  
• Ability to quickly learn and use a variety of computer programs, websites and applications including Microsoft Word, Excel, PowerPoint, Asana, Canva (creating/editing flyers), Every action and other fundraising/volunteer management databases, Background Screening Platforms, Outlook Calendar, etc.  
• Ability to speak publicly to a variety of groups about the agency.   
• Ability to handle a variety of situations with representatives of the media, elected officials, community groups and others.  
• Able to communicate effectively and handle difficult situations with professionalism, compassion and from a Trauma Informed Care perspective.  
• Knowledge of community resources and the ability to elicit support for the agency's programs.  
• Understanding of the Housing First philosophy. Willingness to have conversations with guests about housing.   
• Ability to plan and implement training for volunteers.  
• Ability to supervise volunteer personnel and evaluate their contribution to the agency.  
• Willingness to learn, adapt, and be flexible.  
• Ability to pass a pre-employment drug screen and background check.  

Must pass a pre-employment background check and drug screen. 

Physical and Equipment Requirements 

• Ability to lift 25 pounds.  
• Ability to stand and walk for at least an hour at a time. 
• Ability to drive a vehicle. 

The Road Home is an Equal Opportunity Employer 

Diversity, Equity, and Inclusion (DEI) is essential to The Road Home’s mission of helping people experiencing homelessness move back into housing. We know that having a more diverse team makes our organization stronger and leads to better experiences and outcomes for the people in our programs. 

Benefits

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.
Come be part of the solution.
We have a robust, reasonably priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!