Volunteer Coordinator - Gentiva Hospice

Gentiva Hospice is a member of the Gentiva family – an industry leader in hospice, palliative, home health, and personal home care. Our place is by the side of those who need us, offering physical, spiritual and emotional support to patients and their families so they may make the most of every moment. We believe that better care for caregivers and clinicians means better care for everyone, so we offer ongoing professional training, lower nurse-to-patient ratios, and comprehensive benefits for eligible employees. Here, you'll join gifted colleagues who make a lasting difference in people's lives every day. 

Gentiva Home Hospice is looking for a Volunteer Coordinator to join our team in Fall River, MA.

Full-Time, Full Benefits

Monday - Friday Work Week, Days (Example: 8 AM - 5 PM) Flexible to meet patient and business needs.

Drive to patient home or facility

Valid Driver's License

Active Car Insurance

Mileage Reimbursement

The Volunteer Coordinator is a member of the interdisciplinary team who is responsible for representing the volunteers and advocating for volunteer services, identifying needs for volunteers, recruiting volunteers, and assigning volunteers with patients/families.

This is an hourly/non-exempt position.

Job Summary:

• Supervises all volunteer activity in local area of service.
• Maintains the 5% criteria per the Hospice Conditions of Participation
• Assesses patient/family request for volunteer placement and assigns volunteer as appropriate.
• Assists with determining recruitment needs related to service area and patient population.
• Facilitates completion of volunteer orientation with each volunteer as well as required annual training.
• Recruits, trains and retains volunteers for assigned area of service.
• Recruits Administrative volunteers, Direct Care volunteers, Vigil Volunteers and Bereavement Volunteers
• Facilitates completion of required annual volunteer health requirements, such as completion of a health screen, TB test or questionnaire per company policy and individual state requirements.
• Maintains frequent communication with the program volunteers.
• Networks with community resources and represents the volunteer program within the community.
• Represents the volunteer program in interdisciplinary team meetings while encouraging use of volunteers.
• Serves as a liaison to facilitate communication between the volunteers and staff.
• Oversees volunteer visit documentation as received and files appropriately in patient file.
• Maintains volunteer recruitment and retention records.
• Maintains personnel file on all volunteers, performs annual evaluations, on-site visits, and file updates as required.
• Records and maintains monthly statistics of volunteer visit and time documentation.
• Provides individual volunteer support as needed.
• May serve as the volunteer when a volunteer is not available
• Participates in the coordination of the patient’s hospice care and in the hospice’s quality assessment and performance improvement program.
• Fulfills other activities as assigned.
• Consistently promotes company’s core values.
• Assists with reviewing and revising of volunteer policy and procedures.

• Bachelor’s Degree preferred or four years related experience
• Healthcare/hospice or volunteer administration experience preferred
• Previous volunteer experience preferred
• Must be able to operate computer, facsimile equipment, copier and cell phone
• Ability to apply knowledge of the special needs of hospice patient and families
• Sensitivity to the impact of life and death issues faced by individuals with terminal illness
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• CPR Certification
• Current automobile insurance and valid driver's license

• Comprehensive Benefits Package: Health Insurance, 401k Plan, Tuition Reimbursement, PTO
• Opportunity to Participate In a Fleet Program
• Competitive Salaries
• Mileage Reimbursement
• Professional Growth and Development Opportunities

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet state specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace