VOIP Technician at Synergy America
Lawrenceville, GA 30046
About the Job
Our client is seeking a VOIP Technician for a 6+ months contract in Lawrenceville, GA to join the Information Technology Team supporting and assisting teams such as NOC and Radio Team. These on-site position with potential on-call.
Skills:
- 6 months or more of professional level analyst and systems experience in a large-scale Information Technology environment.
- Minimum of 6 months or more experience working with hardware Inventory, Cisco Phones, Webex Systems, Zoom, Google meeting Apps.
- Proficiency in TDM telephone switches, VoIP, Call Manager, or VTC systems
- Ability to perform troubleshooting, configuration, and restoration of services across multiple platforms. General understanding of IP and transport network topologies
Preferred Experience:
- Experience working in a Cisco network/Telecomm Environment preferred
- Experience working with Cisco, Avaya, Siemens, and/or Rolm systems a plus
- Telecommunications systems administration principles
- Provide customer support for VoIP systems such as Cisco IP Phone end points.
- Repair and perform preventative maintenance on systems
- Perform network and telecommunications system incident investigation.
- Maintain, troubleshoot, document and repair network devices to include phone systems, call managers, network infrastructure and trunk circuits.
Responsibilities:
- Provides technical support to employees using various telecommunications and network systems.
- Provides technical support to employees using Cisco VoIP end points.
- Coordinating with vendors and customers for VoIP phone installations or service break fix.
- Designs, configures, tests, implements, inventory and maintains a variety of hardware, software, peripheral devices, and systems.
- Monitors and ensures systems meet business and performance needs.
- Technical implementation of telecommunications and network infrastructures.
- Troubleshoot technical problems with the critical systems, servers and equipment within a 24/7/365 Data Center environment, handling the more complex and critical problems.
- Responds to system emergencies as required.
- Performs other duties of a similar nature or level.