VoIP Systems Support Specialist - Fort Carson at Judge Group

The Judge Group is seeking VoIP Systems Support Specialists at Fort Carson. This positions requires five days per week onsite. For immediate consideration email your resume to rkissinger@judge.com.

- Robbie Kissinger

Active secret clearance or above

CompTIA Security+ certification

Experience with Ribbon or similar Unified Communication systems in DoD environments 

Seeking a VoIP Systems Support Specialist to provide onsite support for a Ribbon Communications based Voice over IP (VOIP) modernization (VMOD) effort for the U.S. Army. You will have working knowledge and experience installing, managing, maintaining, and trouble-shooting all components of the Ribbon system, including switch programming, translations, assigning features, voicemail, traffic optimization and routing, as well as frame wiring.  To aid with cybersecurity requirements of the VoIP system, the RS3 shall have knowledge and experience in server administration, Intrusion Detection Systems (IDS), VMware, Ribbon Federal Edge 2000s and Ribbon G5s and any other devices and software that the Contractor installs to meet the requirements of the PWS.  The VoIP Systems Support Specialist will perform under the guidance of the site or installation Network Enterprise Center (NEC) personnel or other Designated Government Representative (DGR).

The VoIP Systems Support Specialist shall primarily be responsible for providing technical assistance to maintain contracted levels of system performance.  This applies to the basic Ribbon system components and all ancillary equipment.  The VoIP Systems Support Specialist will respond to any NEC tasking falling within the following responsibilities.

Responsibilities:

Assist the NEC or DGR in matters relating directly or indirectly to system performance. Survey, analyze, evaluate, and provide technical advice/trouble resolution pertaining to the performance and functionality of the VMOD system. Provide technical assistance, guidance, and training to the site NEC personnel. The performance of these functions will be conducive to site personnel becoming self-sufficient in maintaining and operating the installed system. Assist with the system administration and maintenance of the VMOD system. Maintain system availability and performance, utilizing the government-furnished Maintenance and Administrative Positions (MAAPs) trouble resolution tools and GFE. Assist the NEC in the performance of the following functions:

•           Detection and resolution of system failures/component failures/errors.

•           System operation.

•           Routine system software installation, upgrading, updating, and replacement per the contract.

•           Routine system hardware installation, upgrading, updating, and replacement per the contract.

•           System database backup and restore.

•           Audit trail and ID/password administration.

•           Performance of first echelon maintenance including, but not limited to, updating switch system profiles and power-off procedures to protect the system during emergencies.

•           Modification of fiber patch panels to support system requirements and maintain system performance objectives.

•           Component and system failures.