Voice Technician - ASRC Federal Holding Company

Summary: ASRC Federal Cyber is seeking a Voice Technician to join our winning team and growth-oriented culture in support of the DISA Joint Service Provider Enterprise Transport Management (ETM) program, located in the National Capital Region.

 ASRC Federal focuses on delivering successful mission outcomes and elevated performance for federal civilian, defense and intelligence agencies.  We offer highly technical expertise in digital operations and IT modernization, software, applications and analytics, engineering solutions, professional services, and infrastructure operations. We offer competitive salaries and an excellent benefits package that includes a matching 401k with immediate vesting.

If you are interested in joining a team that values employee engagement, empowerment, work life balance, career development, and recognizing employees for a job well done, apply today!

Visit us at https://www.asrcfederal.com/.

Responsibilities:

• Configure, maintain, troubleshoot and fix issues of the data network and telephony systems (ISDN,VoIP, VoSIP, Teleconferencing Devices etc.), and associated technologies in conformity with DoD processes and standards.
• Exceptional customer service and support skills in a high visibility environment.
• Fundamental knowledge of the Transmission Control Protocol (TCP)/IP protocol suite and must be well-versed with the MAC and IP addresses.
• Demonstrated problem analysis and problem-solving skills.
• Attention to detail and accuracy.
• Ability to monitor the performance and health of voice network infrastructure, and resolve issues.

• Ability to troubleshoot and resolve voice network-related incidents.
• Support the design, implementation, and optimization of voice network solutions.
• Provide support to network architects and engineers to develop and implement voice network enhancements.
• Configure and manage voice protocols.
• Prioritize voice traffic and ensure high-quality voice communication.

Required Experience:

• 3+ years of related Voice Technician experience
• 3+ years of related IT/telecommunications experience working within the DOD environment

Education:

• Bachelor’s Degree in a related technical discipline, or the equivalent combination of education, technical training, or work experience

Certifications:

• One or more active network certifications OR related Telephony Certifications from Avaya, Nortel, AT&T, etc.

Clearance:

• Active Secret