Visitor Services Lead (Internal Position) - The Tech Interactive

Who We Are

Since opening in 1998, The Tech Interactive has been an integral part of the San Francisco Bay area and is proud to serve families and young people through hands-on activities, experimental labs, and design challenge experiences.

Here at The Tech our mission is to inspire the innovator in everyone! We are a team of diverse individuals committed to creating learning experiences that empower young folks to innovate with creativity, curiosity, and compassion. We believe that technology is leading and transforming lives all over the world and we want to help develop the next generation of problem-solvers.

If you join our team, we know you will have a fulfilling and rewarding role focused on giving back to our community, especially those that have been historically marginalized and underserved.

Visitor Services Lead

The Visitor Services Lead is part of the front-line management support team for Visitor Services. They assist in overseeing Admissions, The Tech Store, and IMAX Theater staff operations, including Visitor Services Volunteers. They provide information about The Tech Interactive to visitors and assist with the training and development of line staff. The Visitor Services Lead is also support staff for opening and closing functions and reconciling transactions. This non-exempt (hourly) role reports to the Associate Director of Operations.

This position is open to current employees of The Tech Interactive.

Responsibilities

• Assist Supervisors with daily operational tasks, such as breaks and floor management
• Conduct daily operations, training, reporting, and coaching to promote outstanding customer service
• Coach and develop Visitor Services Associates to use initiative and enthusiasm to engage customers and promote sales.
• Help resolve visitor issues elevated by staff. Utilize Visitor Services Management as appropriate.
• Perform and assist with overseeing visitor services functions such as general and group admissions, IMAX Theater, and The Tech Store according to established procedures and policies.
• Perform IMAX projectionist duties and support pre-show guest entrance into IMAX.
• Be knowledgeable about The Tech Interactive, IMAX, programs, and exhibits to promote events and encourage membership sales.
• Perform and delegate general housekeeping to maintain the appearance of the front of the house and the IMAX Theater.
• Complete additional related tasks or duties as assigned by the supervisor/manager.

Requirements and Skills

• Minimum Required 6 months work experience at the Tech Interactive in a related position
• Ability to work in a public setting with high guest interaction.
• Proven ability to work effectively in a team environment, set and meet goals, and manage projects to completion with minimal supervision.
• Prior experience leading a team preferred
• Excellent oral and written communication skills as well as professional phone etiquette. Tessitura knowledge is required.
• Detail-oriented.
• Computer literate (Microsoft Windows, Microsoft Office, Google Suite, internet).
• One or more years of retail, sales, museum, and/or customer service experience preferred.

Working Conditions and Schedule

• This is an on-site role.
• At least one weekend shift per week is required. Flexible availability, including weekdays, weekends, evenings, and holidays.
• Significant periods of standing and walking within an assigned space. Walking around and interacting with guests are essential parts of this job.
• Significant periods of time in both indoor and outdoor environments.
• Frequently move objects up to 35 lbs.

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