Visitor Services Coordinator - FT - Mount Mary University

Position Summary:

The Visitor Services Coordinator facilitates all aspects of customer service to walk-in guests, phone inquiries and individual and group visitation programming.

Primary Responsibilities:

• Facilitate the scheduling of prospective student campus visits by phone, inquiry form, or walk-in, coordinating visit elements such as campus tours, meetings with Admission Counselors and faculty, classroom visits, group visitation programming, and other departments as needed (Athletics, Financial Aid, etc.).
• Provide campus tours and tour training to team members.
• Assist with the coordination of special events including coordination of student worker coverage, requests for room reservations, catering and other duties as needed.
• Coordinate group visit requests for high schools and community-based organizations.
• Create, organize and distribute e-mail, mail, and phone confirmations for all recruitment events, individual visits, and new student registration days, when applicable.
• Organize and track event registration forms using web-based event management and registration tracking tools.
• Maintain Mount Mary Admissions e-mail and voicemail accounts daily.
• Maintain MS Outlook campus events calendar with pertinent admission office and campus-wide information.
• Coordinate breaks, lunch, vacation and sick days with office staff to ensure that the Welcome Center front desk and phone are covered at all times.
• Responsible for Welcome Center digital board including visitor/group names, and other pertinent MMU Admissions information.
• Co-supervisor of the Student Ambassador and Cristo Rey Corporate Work Study teams; training, scheduling, projects, team meetings, supervision, etc.
• Maintain and organize marketing materials in Welcome Center.
• Process student worker online time and attendance (bi-weekly) and track hours/wages.
• General office duties including organization of Admissions Welcome Center, marketing materials, refreshments, ordering office equipment and supplies, etc.
• Track, create and enter event codes in Slate (for events, individual visits, group visit, tours, etc.)
• Respond to telephone and in-person inquiries from students, office staff, administration, faculty and the community and provide necessary information and/or direct to appropriate party.
• Check Visitor Services mailbox and admissions drop box in hall daily and distribute contents to staff.
• Other duties as assigned.

Experience and Qualifications

• Bachelor's Degree preferred.
• Previous experience in admissions, reception or hospitality preferred.
• Outstanding written and verbal communication skills; must be able to communicate and interact effectively with prospective students, visitors, Mount Mary offices and community members.
• Strong interpersonal and organizational skills necessary.
• Exceptional ability to multitask and prioritize projects in direct support of the Enrollment Services Leadership Team.
• Bilingual in Spanish a plus.

Physical Demands:

• May be required to lift up to 20 lbs.
• Must reach, bend, stoop, lift
• Must sit, walk or stand
• Some repetitive motion may be required

Working Conditions:

• Can be scheduled for up to 40 hours a week, including occasional evenings and weekends.
• Varying workflow; sometimes stressful with high workload times of the year

Mount Mary University encourages applications from all qualified candidates and is vitally committed to all aspects of diversity, equity, and inclusion. We welcome and encourage applications from qualified candidates and all will receive consideration for employment regardless of race, color, religion, sex, national origin, age, ethnicity, pregnancy, disability, genetic information, or any other groups protected by law. Mount Mary seeks to hire and retain personnel who will make a positive contribution to its mission, vision, and values.

For more information about diversity, equity, and inclusion at Mount Mary please visit http://www.mtmary.edu/about/diversity