Virtual Voter Engagement Manager - Planned Parenthood of Tennessee & N. Mississippi

POSITION TITLE: Virtual Voter Engagement Manager

DEPARTMENT: External Affairs

REPORTS TO: Advocacy and Organizing Director

STATUS: Contract Temp; $22/Hourly; up to 30 hours weekly. Now till November 22, 2024

*REMOTE - Must be located in TN*

ABOUT PPTNM
Planned Parenthood of Tennessee and North Mississippi is one of Tennessee's oldest and largest private, non-profit health care agencies. For over 75 years, PPTNM has remained committed to providing high-quality, affordable reproductive services and education throughout Tennessee, north Mississippi, and parts of Arkansas and Kentucky. We have four health center locations in Tennessee: Memphis, Nashville and Knoxville.

Our mission is to improve health and well-being by providing high-quality, nonjudgmental sexual health care, honest and accurate sexuality education, and reproductive health and rights advocacy.

COVID VACCINATION REQUIREMENT FOR CANDIDATES SEEKING EMPLOYMENT:

PPTNM, as both a healthcare provider and a participant of Medicare/Medicaid, is subject to certain laws, regulations and orders requiring its workforce to be fully vaccinated against COVID-19 and its variants. PPTNM has therefore implemented a requirement that all employees be fully vaccinated. Candidates seeking employment with PPTNM will be required to: (1) be fully vaccinated against COVID-19 and its variants by their start date. Reasonable accommodations will be considered on a case-by-case basis for exemptions to this requirement in accordance with applicable law, and (2) submit proof of vaccination by their start date as a condition of employment with PPTNM.

Job Summary:

Planned Parenthood of Tennessee and North Mississippi and the Urban League of Middle Tennessee’s Summer Youth Empowerment Program are seeking a Virtual Voter Engagement Manager who will be responsible for onboarding and managing up to 50 virtual paid callers who will contact individuals about registering to vote. In addition, the Virtual Voter Engagement Manager will schedule and assign callers to a research project called “Deep Values Conversations”, collecting data on attitudes about abortion.The ideal candidate should have good interpersonal and problem-solving skills, be able to work under pressure, and have a strong focus on upholding reproductive rights in Tennessee.

Responsibilities:

1. Conduct outbound calls to targeted individuals to promote voter registration initiatives, and provide information on registration processes.

2. Support ongoing research efforts to call and survey voters on attitudes about abortion in Tennessee.

3. Utilize provided scripts and materials to effectively communicate with potential voters and encourage them to register.

4. Maintain accurate records of calls, including outcomes, responses, and any necessary follow-up actions.

5. Ensure compliance with all regulations and guidelines governing voter registration efforts.

6. Collaborate with team members and campaign organizers to coordinate outreach efforts and achieve campaign goals.

7. Adhere to campaign timelines and goals, striving to meet or exceed performance targets.

8. Maintain professionalism and courtesy while communicating with individuals from diverse backgrounds and perspectives.

9. Adapt to changing priorities and tasks as directed by campaign leadership.

10. Represent the campaign with integrity and enthusiasm, embodying its mission and values in all interactions.

Requirements:

• High school diploma or equivalent.

• Previous experience in customer service or call center role.

• Excellent verbal communication and active listening skills.

• Strong problem-solving and critical thinking skills.

• Ability to work flexible schedules including weekends, evenings, and holidays.

• Basic computer proficiency and typing skills.

Working Conditions:

• Working remotely in an environment conducive to making calls in a professional manner.

• Sitting for extended periods of time.

• Using a headset and computer for long periods of time.

• Potential for stressful or challenging interactions.

• COMPENSATION/BENEFITS PROGRAM:

• Competitive base salary commensurate with experience
• 100% Employer paid Medical, Dental, Basic Life/AD&D, STD, LTD (Employee Only Coverage)
• Voluntary Vision, “Buy-Up” options on Basic Life, Spouse, & Dependent
• 401(k) plan with matching opportunity
• Plum Benefits & Pet Insurance

This job description is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with this position. While intended to be an accurate reflection of the current job, management reserves the right to review and change this description as needed to maintain business goals and accomplishments. Job descriptions are reviewed periodically. This job description is not a contract.

NON-DISCRIMINATION STATEMENT/ACKNOWLEDGEMENT:

Planned Parenthood of Tennessee and North Mississippi does not discriminate on the basis of race, color, religion, sex, sexual orientation, national origin, age, marital status, veteran status, citizenship, disability, atypical hereditary cellular blood trait, genetic predisposition or carrier status or any other characteristic protected by applicable law. PPTNM will make reasonable accommodations in compliance with Section 504 of the Rehabilitation Act of 1973; the Americans with Disabilities Act of 1990; and any subsequent revisions or additions to related law/regulations.

Employees are expected to perform duties as assigned and directed by management.

• Starting PTO of 15 vacation days within first year (pro-rated based on start date), 2 Floating Holidays and 10 Paid Holidays