Virtual Sales Representative I - Empire State at Novo Nordisk

About the Department

The Diabetes Sales Team leads the US sales efforts for Novo Nordisk’s robust cardiometabolic product portfolio, which includes world class therapies for the treatment of diabetes, obesity, and the reduction of adverse cardiovascular events. As part of the team, you will have frontline exposure to our portfolio vision, business strategies, and critical market insights that drive our business forward. You will drive the NNI portfolio strategy in tandem with our marketing team, and balance performance with compassion to ensure that the latest therapies and products reach the people who need them most.

At Novo Nordisk, we are the world leader in diabetes care and a major player in defeating other serious chronic conditions such as obesity, growth hormone-related disorders and rare bleeding disorders. We use our skills, dedication and ambition to help people with diabetes and other chronic or rare diseases. We are looking for individuals who want to do the same. In exchange, we offer the chance to be part of a truly global workplace, where passion and engagement are met with opportunities for professional and personal development. Are you ready to realize your potential?

 

The Position

Assumes responsibility for achieving sales goals by implementing marketing and sales strategies aimed at effectively selling and promoting NN portfolio of products to HCPs and other office staff through remote/virtual means.

 

Relationships

Externally, the VSR builds and maintains relationships with physicians, physician assistants, nurse practitioners, medical assistants, pharmacists, nurses and other paramedical customers and current co-promotion partners.

 

Internally, the VSR reports to the Virtual Sales Business Manager. The VSR also interacts and collaborates on a regular basis with other field-based employees covering the same geographic areas.

 

Essential Functions

Demonstrates competencies on a consistent basis with territory level impact

Follows appropriate direction around virtual call scripts and call continuum decision trees

Follows appropriate direction around # of outbound customer calls per day, as well as appropriate frequency to ensure customer and call continuum

Records notes of calls, including products discussed, key issues and concerns addressed, sales aids utilized, samples distributed, and any other information that will ensure maximum effectiveness for future sales calls

Sets follow up calls with customers based on call continuum plans and customer engagement

Responsible for customer follow-up of inbound leads and for developing leads and referrals

Utilizes understanding of the territory market including current market conditions, competitive market trends, priorities, and patient needs to develop and execute territory business plans

Implements plans to gain virtual access to build and maintain business-relevant relationships with customers: prescribers, and support staff to drive business impact by collaborating around the clinical management of patients and offering NNI-approved solutions

Develops and sustains internal relationships by collaborating across functions (e.g. Market access, Educators, etc.) by proactively sharing appropriate knowledge and business opportunities to impact customers. Researches, understands and tailors account plans based on stakeholders and accounts business practices

Demonstrates proficiency in implementing the Novo Nordisk selling model with external customers and during company sponsored meetings

Demonstrates professionalism and a customer-focused approach with internal and external stakeholders by actively listening, identifying and addressing customers and patients’ needs, and keeping commitments

Proactively communicates and coordinates with relevant internal stakeholders (territory sales team, DBM, RBD, etc.) to implement plans and define roles and responsibilities to ensure accountability

Demonstrates a clear and thorough understanding of the disease state(s) and its impact on customers and patients including the full range of treatment options available including a detailed knowledge of both NNI and competitor products

Demonstrates thorough knowledge of all promoted NNI approved clinical studies and the skill to engage customers (prescribers, support staff, pharmacies) with fair balance on proper placement within the treatment continuum

Demonstrates a clear and thorough understanding of the disease state(s) and its impact on customers and patients including the full range of treatment options available including a detailed knowledge of both NNI and competitor products

Participates in and contributes product and disease state knowledge during sales and marketing meetings, training programs, conventions and displays as appropriate

 

Physical Requirements

0-10% overnight travel required.

 

Qualifications

Bachelor’s or equivalent degree, and/or PharmD required

Previous experience in retail, non-retail/inside sales or customer service experience preferred

Intermediate computer skills required (Windows, Word, Excel); Prior computer experience using sales data/call reporting software ideal

Must be a self-starter and able to work independently and exercise good business judgement and discretion

Must possess excellent customer service skills

Excellent oral communication skills

Solid understanding of diabetes and obesity disease states and Novo Nordisk’s products is needed, coupled with aptitude for learning and ability to communicate technical and scientific product and disease management information

Ability to establish rapport, build relationships and close sales

The base compensation range for this position is $55,000 to $75,000. Base compensation is determined based on a number of factors. This position is also eligible for a company bonus based on individual and company performance.

 Novo Nordisk offers long-term incentive compensation and or company vehicles depending on the position's level or other company factors.  Employees are also eligible to participate in Company employee benefit programs including medical, dental and vision coverage; life insurance; disability insurance; 401(k) savings plan; flexible spending accounts; employee assistance program; tuition reimbursement program; and voluntary benefits such as group legal, critical illness, identity theft protection, pet insurance and auto/home insurance. The Company also offers time off pursuant to its sick time policy, flex-able vacation policy, and parental leave policy.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

 

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.

 

Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.

 

If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.