Virtual IT Manager/Small Business vCIO - Cantey Technology Consulting,

Grab a cup of coffee, this could take a while…....

Company Profile

** Join Our Dynamic Team as a vCIO! **

Our company empowers businesses, law firms, schools, and medical practices to thrive by taking the complexity out of IT. With a team of 150 dedicated professionals, we serve over 300 MSP customers, providing a comprehensive range of IT solutions that allow our clients to focus on what they do best.

We specialize in everything from network design and ongoing maintenance to essential PC support, hosted solutions, and network management. Whether we're pushing the envelope with cutting-edge technologies or optimizing costs with efficient solutions, we tailor our services to meet each client's unique needs.

Our diverse portfolio includes working with small businesses, schools, and large organizations, ensuring robust and reliable IT infrastructures. As a vCIO, you'll play a pivotal role in guiding our clients through their IT journeys and helping them leverage technology to achieve their goals.

Join us and be part of a team that is the go-to partner for all IT needs, driving innovation and excellence in every project we undertake.

To be an incredible teammate, we search for candidates who can be part of our culture and share our Core Values:

• Client First: Respond quickly and build trust by operating ethically.
• Process Oriented: Always think about the next step in the process
• Eager to Learn and Grow: Pick up the ball and run with it. Try new things.
• Positive Team Player: Work together to help clients and teammates.
• Problem Solver: Find the root cause and fix it.

Our Commitment to Excellent Customer Service

We are looking for great people who are excited about technology and enjoy dealing directly with end-users. We're fanatics about customer service and running a responsive and professional operation, and we love what we do. (OK, we don't love it every day, but most days we do).

We aim to build our team with individuals who are eager to learn about the latest technology and contribute to our award-winning team. Every day is different here, and you must appreciate the thrill of thinking quickly on your feet.

Position Summary

In this role, you'll spend approximately 20% of your time onsite, with the remaining 80% dedicated to providing remote support, strategic planning, budgeting, and client oversight from our home office. Our headquarters is in Charleston, SC, with additional offices in South Florida, Upstate South Carolina, and Western Virginia.

We typically work around 45 hours per week, but with our state-of-the-art monitoring tools, standardization, automation, and streamlined processes, we strive to eliminate the chaos and maintain a balanced work environment. While our days are far from relaxing, filled with PlayStation or Netflix breaks, they are incredibly rewarding. We are dedicated to solving our clients' problems efficiently and moving on to the next challenge.

As a vCIO, you'll have access to the most fantastic tools and technologies to support our clients, ensuring you stay at the cutting edge of the industry. If you thrive in a fast-paced environment and love the thrill of thinking on your feet, this is the perfect opportunity for you.

• Exceptional Client Communication & Troubleshooting: Master the art of client interaction and problem-solving with finesse.
• Meticulous Attention to Detail: Demonstrate discipline in accurate and timely documentation and meticulously track time. (Yes, this is crucial!)
• Collaborative Problem-Solving: Seamlessly interface with technical personnel to resolve complex client issues.
• Grace Under Pressure: Thrive in high-pressure situations, maintaining composure and effectiveness.
• Strategic IT Budgeting: Develop and manage IT budgets tailored to client needs, ensuring financial efficiency.
• Prepared & Clear Communication: Always ready for client meetings, with the ability to translate technical jargon into clear, non-technical language for decision-makers.
• Security & Business Continuity Expertise: Understand and implement real-world security and business continuity solutions based on client requirements.

Qualifications and Technical Requirements

• Experience: Minimum 5 years of experience in Microsoft network and server technologies.
• Proficiency: Expertise in Microsoft Office 365.
• Cloud Knowledge: Familiarity with Amazon Web Services (AWS) or Azure products
• Networking Skills: Basic knowledge of switching, routing, VPN, VLAN, and wireless configurations (Cisco Meraki experience is a plus).
• Data Protection: Experience setting up and managing data protection (backup) software.
• Case Management: Proficiency with case management software for documenting ticket time and notes.
• Virtualization: Experience with virtualization technologies such as VMware and Hyper-V.
• Industry Experience: Previous experience working within a Managed Services Provider (MSP) or in an IT leadership role is advantageous.
• Security Management: Ability to configure and manage enterprise-wide security products, including Antivirus, Antispyware, Email Security, Data Loss Prevention, Content Filtering, encryption, and intrusion detection technologies.
• TCP/IP Skills: Strong skills in TCP/IP, including DNS, DHCP, and VPN configuration.
• Education: Minimum of an associate’s degree or equivalent experience required.
• Certifications: Desired certifications include Network+, Security+, Project+, MCSA, MCSE or Microsoft equivalent, and CCNA.

A couple of other things

• You must provide your own smartphone
  • We provide a monthly stipend for cell phone and home internet usage
• Must be fun to work with and understand humor

Why Cantey?

Join a company consistently recognized as one of South Carolina’s Best Places to Work and has made the Inc. 5000 Fastest Growing Companies List for over 10 years! Our outstanding reputation for best-in-class service and state-of-the-art technical support is reflected in our impressive 95% client retention rate.

What makes Cantey Tech an exceptional place to work? It's our commitment to your growth and well-being. We offer:

• Internal Career Advancement Opportunities: Grow your career with us through continuous learning and development.
• Comprehensive Compensation Package: Enjoy benefits like health insurance, 401K match, and tuition reimbursement.
• Amazing Team: Work alongside passionate, talented, and supportive colleagues daily.

At Cantey Tech, you’re not just joining a company; you’re becoming part of a family that values innovation, excellence, and teamwork.

If, after reading all this, you are still awake, it sounds like a career and the company for you, then what are you waiting for? Apply all-ready!