Virtual Customer Care Specialist - ams Sensors Singapore

Job Title: Virtual Customer Care Specialist - Hospitality

Summary: We are seeking a dynamic and customer-focused individual to join our team as a Virtual Customer Care Specialist. This role plays a crucial part in ensuring exceptional customer service experiences for travelers.

Responsibilities:

• Provide timely and accurate responses to customer inquiries via phone, email, and chat.
• Assist customers with bookings, cancellations, and modifications.
• Resolve customer complaints and issues with empathy and professionalism.
• Maintain up-to-date knowledge of services and promotions.
• Document customer interactions and feedback for continuous improvement.

Qualifications:

• High school diploma or equivalent; degree in hospitality preferred.
• Proven experience in customer service, preferably in the hospitality industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficient in using customer service software and tools.