Virtual Client Specialist - Davinci Virtual
Salt Lake City, UT 84106
About the Job
Davinci Virtual is hiring a Highly Skilled Virtual Client Specialist
Are you a highly motivated individual with exceptional communication skills and a knack for problem-solving? Do you thrive in a dynamic and fast-paced work environment?
Davinci Virtual, the global provider of business addresses, live answering services, coworking, and meeting spaces, is seeking a Virtual Client Specialist to join their team. As a Virtual Client Specialist, you will be responsible for providing top-notch customer service, handling inbound calls, and maintaining client relationships. This is a fantastic opportunity to work with a talented team and enhance your professional skills.
Duties and Responsibilities:
- Processes all inbound calls accurately and efficiently, always following instructions listed in clients’ account in Contact
- Maintains the highest level of customer service by using a pleasant, energetic and friendly demeanor on every call
- Knows how to read and navigate through client call flows easily in Contact, including websites, scheduling/calendar, products, reports and/or any additional information client requests
- Sends messages out using proper format, grammar, punctuation, spelling and professional vocabulary
- Meets minimum department guidelines in regards to call quality, accuracy and answer time
- Uses proper response method when receiving any messages from co-workers, other departments, managers, etc., with a request or update
- Follows instructions given by team leaders and Supervisor & Manager
- Willingly contributes to team and communicates well with co-workers, supervisors/managers and clients
- Reviews daily team performance statistics sent out by team leader and strives to meet set goals
- Knows policies, practices, and procedures necessary to fulfill all job requirements
- Clock in and out for all shifts and lunches
- During all lunches, breaks and times spent doing non-work-related things away from their desk, employee must mark themselves as “Not Ready” in Contact, and does not spend more than 60 minutes in Not Ready each day.
- Consistent, predictable & timely attendance
Professional Development:
- Contributes to and values the achievement of Davinci performance goals
- Continues to learn and improve skills
- Ability to be outspoken about ways to improve the team, department, and company
- Actively participates in leadership and personal development training programs offered by Davinci
Position Reporting Relationships:
- Position reports to the Team Leader, Supervisor, Admin and Manager
- Position works collaboratively with all members of the Support Center team
- Position works in cooperation with customer care regarding all clients and their customers
Qualifications and Experience:
- Requires a High School diploma
- Proficient skills in Microsoft Office Suite, Email, Internet, Microsoft Windows, and Microsoft Outlook
- Ability to type at least 40 words per minute
- Fluent with the English language and exceptional written and verbal skills
- Must have experience in customer service environment
- Team player
- Problem solving and conflict resolution skills
- Flexibility, creativity, and initiative
- Willingness to continually learn and improve skills
- Technically savvy
- Self-starter, quick learner, highly motivated
- Professional appearance and presentation required
- Focused, organized and flexible
Working Conditions:
- Work is normally performed in a typical interior office work environment
- While doing this job, employee is regularly required to talk, hear and see at close and midrange distance
- Employee will need to be able to view and read on a computer screen for the majority of their work
- Must be able to interact with phone systems and all applicable software that position requires
- None or very limited physical effort required
- None or very limited exposure to physical risk
- Noise levels are moderate for an office environment
- Job requires employee to be sitting at a desk at least 95% of the shift
If you are enthusiastic about delivering exceptional service and are looking to grow in a supportive work environment, apply now to join Davinci Virtual as a Virtual Client Specialist.
Davinci Virtual Office Solutions is the global provider of business addresses, live answering services, coworking, and meeting spaces for people like you: professionals who crave lifestyle balance and mobility without compromising financial success. Our innovative, fulfillment-driven approach delivers exceptional service and cutting edge solutions, globally.