Video Monitoring/Dispatch Operator - Morning Shift - Titan Protection and Consulting, Inc.

Employment Type: Full-Time

Compensation: $18.50/hr

Schedule: Monday - Friday / 8:00 AM - 4:00 PM

Benefits: Competitive Wages - Medical, Dental, Vision, Life, and 401k after 90 days - Paid Orientation and Training - PTO Accrual for Full-Time Employees after 90 days - Annual Performance Reviews and Incentives - $250 Employee Referral Bonuses

Titan Protection and Consulting is looking for a strong-minded, highly motivated, and passionate individual to join our growing team as a Video Monitoring/Dispatch Operator. If you have a positive attitude, professional demeanor, and outstanding customer service skills WE WANT YOU! We are currently seeking candidates for our full-time opening. The ideal candidate will play a critical role in monitoring security systems, responding to alarms, and dispatching appropriate resources when necessary. The Video Monitoring/Dispatch Operator will ensure the safety and security of our premises, personnel, and assets through effective surveillance, communication, and rapid response to potential threats or emergencies. Titan Protection is an Equal Opportunity Employer.

If you want to protect with the best, we encourage you to apply!

Why work for Titan?

Recognition: Here at Titan all of our security officers and staff are recognized and rewarded for their hard work and efforts. This includes recognition for assisted arrests made as a video monitoring/dispatch operator.

We Care: Titan looks at each team member as more than just a number. Our outstanding leadership team strives to ensure that all needs and cares of our team members are met. Titan Protection is a family!

Titan Protection and Consulting was named business #196 of the Inc. 500 fastest-growing, best-run, and most innovative private companies in America.

Job Description:

In this role, you will be responsible for prioritizing all Communications Center activities and other duties as directed and performed in accordance with company policies and procedures. Coordinating and communicating with our officers or management via radio or phone communications to facilitate efficient daily operations.

Requirements:

• High school diploma or equivalent
• Ability to read, write, and speak English
• Excellent communication and interpersonal skills
• Excellent multi-tasking abilities
• Strong attention to detail
• Ability to handle high-pressure and high-stress situations
• Ability to work independently and make sound decisions in accordance with established procedures
• Familiarity with security systems and technology
• Ability to answer inbound phone calls and assisting or routing the calls as needed to the proper channels of communication
• Maintaining the status of incidents and records
• Responding to public inquiries
• Maintaining and updating confidential information
• Monitoring video alerts as they are presented and follow the correct course of action according to client notes

Responsibilities:

• Dispatching our officers or responders to emergencies/suspicious activity
• Respond to alerts, alarms, and emergencies as they are presented, following protocols and procedures
• Conduct regular security checks to identify and address any safety hazards or violations
• Communicate effectively with team members and supervisors regarding any security-related incidents or concerns
• Provide excellent customer service and support to employees and visitors when needed
• Complete thorough and accurate incident reports as required
• Stay updated on security procedures, protocols, and industry trends

We offer competitive compensation and full benefits to our employees. If you meet the requirements outlined above and are interested in joining our team, please submit your application and resume for consideration.

**Titan Protection and Consulting is an Equal Opportunity Employer and does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, or any other legally protected status. All employment decisions are based on merit, qualifications, and business needs.