Video Engineer - Broomfield, CO - Georgia IT Inc.

Broomfield, CO

About the Job

Job Title : Video Engineer
Job Location : Broomfield, CO
Position Type : Contract
Pay Rate: DOE/hr. on w2

US Citizen, Green Card and GC EAD

Essential Job Functions:

The Content Operations Engineer will lead and support the four primary functions of the Content Operations organization: Acquisition, Encoding, Transport, and Delivery.
The Content Operations Engineer is responsible for the surveillance of multiple video systems across multiple geographical areas.
Responsible for remotely troubleshooting, testing, and maintaining video services applications, CDN, VOD, SDV and Broadcast services.
The Content Operations Engineer, will identify and escalate to higher tier support teams complex and unique technical issues requiring in-depth evaluation to generate solutions.
Mentors and coaches Associate Engineering team members to grow their knowledge base in handling tier2 and tier3 issues.
The Content Operations Engineer is a technical point of escalation for video events requiring 24x7, availability.
The Content Operations Engineer is a subject matter expert in video system specific area and surveillance, recognized internally as point of authority on implementing tier 1 video break fix actions.
Complies with Content Operations Support Center objectives, policies/procedures, work schedules, and reporting metrics.

Job Requirements:

Strong knowledge and operational use of video surveillance systems and resolution implementation, following established operations procedures.
Content Operations Engineer will remotely troubleshoot and resolve video network issue.
Must demonstrate leadership skills, personal initiative, and ability to remain calm and focused in stressful situations. This includes the ability to maintain order and a methodical troubleshooting approach that is focused on service restoration.
It requires cross-organizational skills that maintain healthy working relationships.
Solid understanding of video network architecture, data networking, system operations, and HFC cable systems.
Operational experience with building, grooming, and troubleshooting various linear/vod/nextGen encoding and transcoding platforms such as Envivio, Harmonic, Digital Rapids and Ericsson.
Advanced understanding and experience with Cisco DCMs, Client CAP/Cherry Pickers, BMRs and NetCrypts.
Understanding of Content Delivery Networks (CDN) along with the applicable support and delivery methods over IP involving Apple HLS & Microsoft Smooth Streaming technologies.
Background in performing and implementing video systems break-fix a must. Familiarity with video monitoring tools, VOD, SDV, and video delivery architecture.
Experience with network monitoring systems (Netcool, Big Brother), ticketing management systems (like Remedy) and video analysis/tools such as Tektronix Sentry, IQ plus, IQ Dialog.
Certification (current or past) in areas of expertise such as NCTI, SCTE, CCNA, a plus.

Required Skills:

5+ years, experience in maintaining and troubleshooting video delivery or video applications. Hands on operational experience in performing video devices or systems upgrades, and Break/Fix activities.

1-3 years, experience with internal or external direct customer contact in a technical environment—Technical, Hub, Headend, VOD or Controller Operations, background within a MSO or vendor network environment.

Education and Experience:

Bachelor's degree (B.A. or B.S.) from four-year College or University; or equivalent training, education and experience.

Source : Georgia IT Inc.