Vice President, Service Operations - Hobart Service

Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions.  We have over 1,700 associates nationwide who serve as valued partners to our customers.  Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk.

Reporting to the Vice President-General Manager of Hobart Service North America, the Vice President of Service Operations is responsible for leading US Service organization.  The VP of Service Operations is responsible for leading 1,500 employees and delivering $350m+ in income with an expectation of year over year organic growth.  This leader will provide leadership and strategic direction to ensure the profitable performance and growth of the US Service business. The incumbent represents the business unit and ITW values to internal and external stakeholders, develops and implements strategic methods to improve processes leading to the success of the company, provides and maintains standard operating procedures.

The Vice President of Operations will serve Hobart Service for the United States and will collaborate with all functions within Hobart Service as well as with all ITW Food Equipment Group Businesses to deliver ITW Caliber Execution.

ESSENTIAL DUTIES AND RESPONSIBILITIES

These are the most significant job duties performed. The size, scope and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily. Other responsibilities or special projects not specifically listed below may also be assigned.

• Provides Strategic Leadership: Develop and implement long range strategic plans and annual operating plans that align with the business objectives and drive the overall success of the US Service division. Anticipates future trends and implications accurately to create sustainable customer value.
• Develops & Actions Business Insight: Leverage a deep understanding of the competition, customers, and internal stakeholders to identify trends, opportunities, and converts these insights into strategies that deliver differentiated and sustained growth. Stays abreast of current practices and trends in the marketplace to leverage knowledge of business drivers to guide actions.  Supports the long-range strategic planning process.
• Develops Talent: Attract and select diverse and high-caliber leadership talent. Prioritize the development of others through coaching, feedback, exposure, and strategic career moves. Use outcome-based talent management philosophy and practice that ensures a diverse leadership and a strong succession pipeline for all key roles.
• Optimizes Work Processes: Align service delivery processes across all regions and markets to deliver ITW Caliber execution and results. Ensuring simplification and clear expectations driven by well-defined operational metrics.
• Demonstrates an Enterprise Mindset: Work closely with Food Equipment Group Product Divisions, Parts organization, and North America Functional leaders to achieve strong performance for the division as a whole.  Leverage an enterprise mindset to balance the needs of multiple business stakeholders.
• Ensures a High Level of Customer Focus: Anticipate customer needs and aligns the organization around those needs to deliver superior customer service.  Serve as a strategic partner to build and grow profitable relationships with customers, especially those in targeted segments.

QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Work Experience

• Bachelor’s degree: MBA preferred
• 10+ years of relevant senior level leadership and P&L ownership experience
• Demonstrated experience leading and growing a business by meeting strategic and financial objectives
• A track record showing the ability to identify, assess and grow talent for the enterprise

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this Job, the employee is:

• Willing and able to travel upwards of 50%

Working Conditions

• Regular office environment
• Office environment with 50% travel
• Office Setting – Regularly required to sit
• The noise level in the work environment is usually mild

Hours of Work

• Normal business hours with occasional extended hours as needed
• Flexibility with schedule to meet critical deadlines

Why work for us?

• Competitive pay
• Great insurance options with low premiums
• Paid vacation and holidays
• 401K with company match
• Extensive on-the-job, online, and classroom training
• Service vehicle, uniforms, and safety equipment provided
• Safety-conscious work environment

Hobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

ITW and Hobart Service are committed to providing a healthy and safe environment for all employees. To demonstrate this commitment, Hobart Service is tobacco-free (including e-cigarettes) on campuses and within company vehicles and maintains a drug-free workplace.

If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please contact Human Resources at service.hr@hobartservice.com to request assistance. No other requests will be acknowledged.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.