Vice President, Retention and Martech - Overstock.com Inc.
Midvale, UT 84047
About the Job
We Are Overstock:
At Overstock.com, we believe that everyone should “Be You!”. Overstock is a community that upholds a culture of understanding, acceptance, and respect. We believe a person’s individuality is at the core of diversity, and those traits, beliefs, and characteristics should be valued and embraced. Living by this ethos is essential to the success of our business. Our goal is to foster a more diverse environment where every employee visibly demonstrates inclusive behaviors and respect for individuals.
Job Responsibilities
- Team Leadership: Build out the email, push marketing team, and support the development of team members. Develop and implement strategic plans to meet company OKRs and drive growth strategies.
- Operations & strategy: Develop email and push strategies and roadmaps and collaborate with cross-functional teams, especially life cycle and loyalty teams to increase email opt-in, enhance push and email creative, content personalization, trigger cadence and lifetime value per email.
- Technology leadership: Onboard and engage flexible customer-related platforms that address ever-changing industry requirements around privacy and performance. Partner with leaders across the organization (including product, Engineering, and leading Martech vendors) to develop new capabilities via innovative and meaningful technology to personalize the user experience.
- Data and Analytics: Lead the retention analytics team and ensure a data driven culture with a high adoption of experiments. Own reporting and Analytics for Retention.
- Make results happen: Measure performance by results and impact, not actions or good intentions. Put maximum resources behind initiatives that will move the needle.
- Communicate effectively: Able to communicate with internal and external stakeholders in ways that convey both clarity of thought and rigor, while being concise - be that via prose or visual aids. Executive presence internally and externally.
Job Qualifications
- 10+ years of leadership experience in retail, eCommerce or CPG industry required.
- 10+ years in working closely in or with Marketing teams in designing, developing, and executing high-class Customer retention strategies.
- Has exceptional knowledge of client-driven creative design concepts and life cycle marketing techniques.
- Has proven experience leveraging, meaningfully evolving, and managing MarTech (CRM, CEM, and Analytics) in a rapidly changing B2C environment to engage with customers effectively.
- Can operate both strategically as well as operationally and tactically as needed.
- A terrific leader who can articulate a coherent and compelling vision AND a highly effective manager who gets things done quickly, thoughtfully, and with great diligence.
- Ability to leverage large data sets to provide insights that drive customer-centric actions across lifecycle journeys, segmentation strategy, and audience targeting.
- Advanced understanding of foundational analytical and statistical concepts and methods
- Understands Financials models and metrics to deliver on top line and bottom-line goals.
- Excellent communication and storytelling skills, both written and verbal.
- Experience hiring and leading diverse teams including retention operations, analytics, and technology.
- Thrives in a collaborative, team-based environment.
Education
- Bachelor’s and/or Master’s Degree in Marketing, Management, Ecommerce, and/or a technical field strongly preferred.
Base Pay Range:
$200,000 - $228,000 per year
Who We Are:
We’re a passionate group of collaborative problem solvers and creative innovators, working on cutting-edge technology. From building award-winning retail applications (with amazing AR functionality) to creating leading blockchain and machine learning technologies, each of us embodies a unique value and contributes a diverse perspective to the team.
What We Offer:
401k (6% match)
Flexible Schedules
Onsite Health Clinic
Tuition Reimbursement, Leadership Development Program, & Mentorship Program
Onsite Fitness Center
Overstock Women's Network (OWN)
And More…
*Benefits vary based on position, tenure, location, and employee election
Physical Requirements:
This position requires you to sit, stand and perform general office functions. You may also be required to lift up to 25 pounds occasionally. Bending, stooping and reaching are also frequently required.
Equal Employment Opportunity:
It is our policy to provide equal employment opportunity for all applicants and associates. This policy includes our commitment to ensure that all employment decisions are made without regard to race, color, religion, gender, national origin, disability, pregnancy, veteran status (including Vietnam era veterans), age, sexual orientation, gender identity, or any other non-job-related characteristic protected by law.