Vice President, Quality Operations - St. Luke's Health System

Vice President, Quality Operations

Our patients come from all walks of life and so do we! We foster an environment that embraces our employees' unique strengths, experiences and perspectives which drive our exceptional patient-centered care. We strive to build a positive, supportive, and inclusive culture to deliver exceptional patient experiences and create a strong and safe work environment.

Working in a dyad with the Chief Quality and Safety Officer, the VP Quality Operations provides operational leadership for planning, organizing, implementing, and directing all aspects of patient safety, quality, and accreditation across all clinical areas in the health system, including acute care hospitals, rehabilitation hospital, long term care units, clinics, ambulatory services, and system home care services.

What You Can Expect:

• Lead the system centers of excellence in quality, patient safety, accreditation, infection prevention, radiation safety, performance improvement and peer review.
• Responsible for the quality and safety activities and policies through interaction and coordination between the system and operating units and across the medical staffs.
• Lead High Reliability and Safety Together work for the system in collaboration with the Chief Quality and Safety Officer.
• Serve as a supporting staff role to the Quality, Safety, and Service Excellence Committee of the System Board, along with the Chief Quality and Safety Officer and the Chief Physician Executive.
• In partnership with the Chief Quality and Safety Officer, work cooperatively with site operational leaders and service line leaders to coordinate consistent approaches to quality improvement and patient safety across service lines and practice sites.
• Represent the hospital in relationships with other health agencies, accrediting bodies, Bureau of Facility Standards, organizations or groups as appropriate to areas of responsibility.
• Coordinate data systems that track and report patient event reporting, participation in national quality databases, interface with the Quality Improvement Organization, and monitoring and setting improvement targets and outcomes measures in conjunction with service line and executive leadership. 
• Create an environment of integrity, compassion, accountability, respect, and excellence and promotes a culture of learning and innovation to facilitate the development of the strategic plan and the achievement of the strategic and operational goals of the organization. 
• Create an environment that encourages leaders to work in a collaborative manner and adhere to cross-functional governance principles to promote standardization, sharing and adoption of best practices, and stewardship of the organization’s resources.
• Develops high performing teams and fosters development, coaching, engagement, accountability, collaboration, and innovation. Responsible for building coordinated succession planning efforts within areas of responsibility. 
• Actively engages in system-level operational and cross functional governance as appropriate.

Qualifications: 

• Master’s Degree in Business Administration, Healthcare Administration, or related field.
• 10 years relevant experience.
• Patient Safety Executive Development Program successful completion & certificate through nationally recognized institution or to be completed within 1 year.
• Certified Professional in Healthcare Quality (CPHQ certification).

Preferred:

• Certified Professional in Patient Safety (CPPS certification).
• Healthcare Accredited Certified Professional (HACP certification).

At St. Luke’s, caring for people in the communities we serve is our mission – and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Virgin Pulse Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.

St. Luke’s is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.

*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.