Vice President - Professional Services, Americas - NCR VOYIX

About NCR VOYIX


NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.




Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.




Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.




Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.




The Vice President, Professional Services Americas is a key role to continue to drive growth for the company. Reporting to the EVP & President of Retail, the Vice President will oversee the consulting team for the Americas, manage high-level client and stakeholder relationships throughout our portfolio and spearhead business development.




We are in search of a visionary leader to elevate our consultancy by building new strategic partnerships and driving growth. An ideal candidate will bring innovative thinking, boundless ambition, and the ability to achieve remarkable results.




Commercial & Client Responsibilities:



+ Responsible for retaining and growing services revenue.


+ Cultivate business opportunities


+ Utilize an extensive personal network and industry reputation to enhance deal flow for the company’s diverse service and product offerings.


+ Enhance the sales pipeline, ensuring a robust inbound flow and constructing an effective outbound sales structure.


+ Spearhead organic growth through scalable client relationships.


+ Formulate and continuously refine the commercial strategy.


+ Build a stable client base characterized by long-standing, profitable engagements.


+ Collaborate with the media and marketing teams to elevate the company’s brand, converting visibility into business opportunities.


+ Maintain executive-level relationships across the client portfolio, pipeline, and broader industry sectors.


+ Enable the Retail Platform Software and Services strategy in the Americas


+ Americas Services strategy definition and execution for Platform led Software and Services offers and delivery


+ Supporting and facilitating the sales process through Services standard offers creation for product attach Services, SOW creation, Delivery excellence, revenue and cost management


+ Support the evolution to standard SaaS implementation and onboarding and moving customers from custom / bespoke development environments to our Platform


+ Partner with Sales, Product Management, and SW Engineering in the transformation to standard SaaS service deliverables







Delivery & Operational Duties:



+ Collaborate across the company to ensure the highest quality in project delivery and the overall well-being of client engagements


+ Propel the company to the forefront of NCR Voyix for the Retail Sector.


+ Lead the expansion and diversification of service offerings, advancing the company’s reputation as a strategic global force.


+ Shift client perception of the company from a hardware-centric provider to a leader in software and services.





Team Leadership:



+ Oversee the development and performance of Associate Partners and consulting teams.


+ Nurture future leadership talent within the company.


+ Foster team unity and instill a strong professional culture in collaboration with Business Unit (BU) leaders.


+ Stimulate growth and professional development among the wider team as a key senior member.


+ Champion personal brand growth among client and project leads within the team.


+ Serve as an inspiring mentor and role model for the industry’s emerging talents within the company.



Strategic Contribution:



+ Drive the company’s expansion into new industry verticals, markets, and service opportunities.


+ Engage with the Retail leadership team to shape overarching business strategy.


+ Position the company’s consulting services as a premier alternative to leading technology advisory and integration firms.


+ Collaborate with finance on developing a plan to achieve stated targets.





Offers of employment are conditional upon passage of screening criteria applicable to the job




EEO Statement


Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.




Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes




“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”





Help us run the world's top brands.




At NCR Voyix (http://www.ncr.com/) , we specialize in turning routine transactions into meaningful connections. With a rich history (http://www.ncr.com/about/history) of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems.




We take pride in our strong culture (http://www.ncr.com/about) and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.