Vice President, People Operations & Experience - Empower Pharmacy

Position Summary:

Reporting to the Chief People Officer, the VP of People Operations & Experience will lead the evolution of Empower Pharmacy’s People Operations function & team. The VP of People Operations will be responsible for building and leading a team who will be accountable for the delivery of HR services including people analytics and reporting, compensation and benefits, HR operations, technology, and continuous improvement across the HR organization. The VP or People Operations & Experience will focus on reducing complexity, enabling scalability, and increasing operational efficiency, effectiveness, and the overall experience for employees who interact with the HR function. The VP of People Operations & Experience is responsible for delivering all HR transactional processes including the following: absence, leaves of absence, workers compensation; benefits planning & administration; employee data management; employee reporting & compliance; immigration; time & attendance; talent acquisition; new hire orientation; onboarding; employee experience; employee relations; and exit management.

Duties and Responsibilities:

• Develops and manages a People Operations infrastructure including systems, processes, policies, and programs including employee relations, mobility, compliance, and HRIS administration.
• Provide operational leadership for implementing and administering HR transactional processes.
• Establish priorities, framework, and governance for all HR service delivery.
• Enable long-term operational excellence though administration of processes within scope and accountability.
• Standardize and improve service delivery mechanisms, processes, and systems.
• Collaborate with stakeholders to implement process improvements, technology, and training requirements.
• Drive adoption of HR systems with a focus on Tier 0 (Employee/Manager Self Service), Tier 1 & 2 inquiries.
• Automate transactional processes and policies and ensure they meet regulatory and legal requirements.
• Deliver an exceptional employee experience for all employees by advocating and modeling superior customer service.
• Continuously drive improvements and innovation as it relates to improving processes, performance, action plans, and training and development of employees to improve our employee experience and enable rapid scaling.
• Oversee and manage HR compliance function including leading HR audits, documentation, and testing of key controls, and ensuring internal policies and processes support compliance requirements.
• Collaborate with the VP of Talent Acquisition, VP of Talent Management, and VP of People Partnering to ensure all HR policies, processes, and procedures are strategically aligned, updated, accessible, and ensure operational efficiency, effectiveness, and an optimal employee experience.
• Collaborate with various stakeholders to establish short and long-term objectives and financial strategies for total rewards programs.
• Provide guidelines and requirements for implementing, administering, and communicating total rewards programs including health, wellness, retirement, incentives, base pay, variable pay, sales commission, merit increases, etc.
• Provide strategy leadership in the development of benefit and compensation programs that meet enterprise-wide financial requirements and enable talent management objectives.
• Organize, plan, and manage HR activities and total reward activities related to mergers and acquisitions.
• Lead the total rewards market analysis and planning for the enterprise.
• Address market competitiveness and cost-effectiveness to ensure programs support talent and business objectives.
• Establish total reward supplier relationships and performance standards.
• Maintain and apply knowledge of leading practices and trends to inform total rewards strategy and activities.
• Optimize HRIS to meet workforce and compliance requirements and create opportunities for automation, reporting, and reduction of manual processes.
• Provide leadership for people experience managers in the delivery of onboarding, supervisor/manager/director coaching and development, employee relations, employee experience, and exit management support.
• Provide employee relations support to leadership, and staff, counseling employees on work-related issues while interpreting and applying organizational polices.
• Ensure transparent and consistent communication with employees and leadership throughout the lifecycle of employment to build trust and promote an inclusive and supportive work culture.
• Responsible for providing effective performance feedback for direct reports by establishing clear goals and expectations, including adherence to standards; hold direct reports accountable for results.
• Provides leadership, direction, and coaching to direct reports.
• Creates and promotes a culture of teamwork and cooperation within the team and throughout the organization.
• Other duties as assigned.

 

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

 

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel to access, input, and retrieve information from the computer and other office productivity devices.  The employee is regularly required to move about the office and around the corporate campus. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

Knowledge and Skills:

• Broad knowledge of federal, state, and local labor laws, practices and procedures, and current best practices pertaining to HR administration and development.

 

Key Competencies

• Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.
• Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
• Resourcefulness: Secures and deploys resources effectively and efficiently.
• Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
• Ensures Accountability: Holds self and other accountable to meet commitment.
• Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Experience and Qualifications:

• Bachelor’s degree in Human Resource Management, Business Administration, or similar field (Psychology, Organizational Development) from an accredited four-year college is required.
• Master’s degree in Human Resource Management, Business Administration, or similar field (I/O Psychology, Organizational Development) is preferred.
• 15+ years of HR experience in HR operations.
• 5+ years of experience leading an HR function.
• SHRM Senior Certified Professional (SHRM-SCP) or SHRM Certified Professional (SHRM-CP), preferred.
• Knowledge and experience with Applicant Tracking and Human Resources Information Systems preferred.
• Strong proficiency in MS Office, particularly Word and Excel, and experience using HR databases, preferably iCIMS and ADP.

Benefits:

• No-Cost Medication: Get your prescribed compounded medications at no cost, ensuring your health without the financial burden.
• Onsite Health & Wellness – IV Therapy Drips: Rejuvenate with complimentary onsite IV Therapy drips, enhancing your well-being and energy levels.
• Comprehensive Medical, Dental, and Vision Options: Choose from three medical plans tailored to your needs, plus options for dental and vision coverage for you and your family.
• Telehealth visits: Access board-certified Doctors anytime, anywhere for you and your family.
• Paid & Volunteer Time Off: Enjoy paid time off for personal pursuits and contribute to causes you care about with volunteer time off.
• Paid Holidays (8 scheduled; 2 floating): Celebrate with eight scheduled holidays and two floating holidays, giving you flexibility and time for personal traditions.
• Life & AD&D Coverage: Secure your and your family's financial future with life and accidental death and dismemberment (AD&D) insurance.
• FSA (Flexible Spending Account): Manage healthcare expenses smartly with pre-tax dollars in a Flexible Spending Account (FSA).
• 401K Dollar-for-Dollar Up to 4%: Invest in your future with our 401K plan, featuring a dollar-for-dollar match up to 4%.
• Company Paid Long-Term Disability: Provided at no cost, which replaces 60% of your income if you become disabled for a long period of time.
• Flexible Schedules: Balance work and life seamlessly with our flexible scheduling options.
• Rewards & Recognition Program: Your hard work doesn't go unnoticed – enjoy rewards and recognition beyond your paycheck.

 

Additional Voluntary Benefits

• Accident Insurance: Pays a lump sum benefit to help cover expenses following an accidental injury
• Hospital Indemnity Insurance: Enhance your peace of mind with supplemental hospital insurance for unexpected stays
• Critical Illness: Protect your finances from the expenses of a serious health issue
• Short-Term Disability: Protect your income during illness or injury with short-term disability coverage
• Supplemental Life & AD&D: Add an extra layer of financial protection for you and your loved ones with supplemental life and AD&D coverage
• Legal Services: Access professional legal assistance to address concerns confidently
• Identity Theft Protection: Safeguard your identity and finances with our identity theft protection benefit
• Pet Insurance: Care for your furry family members with our pet insurance coverage
• Employee Assistance Program: Confidential counseling and support services for a holistic approach to your well-being

 

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