Vice President, OPS Business Process Improvements/Best Practice Manager II - BNY Mellon

Overview

Vice President, OPS Business Process Improvements/Best Practice Manager II

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.     

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We’re seeking a future team member for the role of Vice President, OPS Business Process Improvements/Best Practice Manager II to join the Operations Change Management team. This role is located in Lake Mary, FL - Hybrid.

In this role, you’ll make an impact in the following ways: 

• Manages a team of officers and assistant officers to successfully implement internal and external business improvement plans. Responsible for promoting the Business Process Improvement Team across functions. Has a sound understanding of the commercial environment and is aware of current regulatory and legal obligations of the location managed. 
• Controls complex analyses and implementation of projects. Designs improvement plans that sometimes require collaboration with other functions. Follows all governance standards and provides clear direction and leadership to the Officer team. Ensures teams use of business process improvement standards and methodology. 
• Applies strong analytical and communication skills, works independently under pressure, innovatively problem solves and able to effectively attain buy-in from clients to drive implementation recommendations forward. 
• Manages and prioritizes team workload and resources. Manages implementation plans. Supports functional leadership.
• Manipulates large, complex data sets to generate actionable recommendations based on data analysis. Manages implementation plans and resources across geographical areas. Serves as an escalation point and handles escalated issues from the team, other departments and the clients. Handles escalation of issues that will significantly impact business improvement implementation.
• Consistently delivers quality business solutions and anticipates and manages client expectations. Effectively builds relationships with internal teams and clients. Is an effective leader. Understands how own projects and decisions affect other parts of the business. Supports and encourages staff through development planning, performance planning, objective-setting and performance review. Coaches and develops more junior managers. 
• Manages a team.
• Manages team’s successful implementation of moderately sized, complex business process improvements.

To be successful in this role, we’re seeking the following: 

• Bachelors degree or the equivalent combination of education and experience is required.
• 5-7 years of total work experience preferred with at least 0-1 years in management preferred. Experience in Operations, Business Analysis or Technology preferred.

At BNY, our culture speaks for itself. Here’s a few of our awards: 

• America’s Most Innovative Companies, Fortune, 2024
• World’s Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
• “Most Just Companies”, Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg’s Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. 

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

 

Employer Description:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

EEO Statement:

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.