Vice President, Operations West - Gen4 Dental

We pride ourselves on our commitment to providing an incredible patient experience. We are passionate about our craft and the impact we can have on our patients. We aim to foster a doctor-centric organization that allows our doctors to do more of what they love. Culture, high performance, growth, and development are deeply embedded in our business and we have our sights set on finding individuals who are excited to be a part of a growing, flourishing company like ours.

Role Overview

The Vice President of Operations, West reports directly to the Chief Operating Officer and support teams and practices located in California, Texas, Arizona, Utah, Nevada, New Mexico. This role drives business outcomes its direct partnership with Clinical Leadership (Doctors) and leadership of its direct reports – Operations Directors, who manage the daily practice performance. 

The scope and span of this role cover the western region of the organization, which has matrixed reporting structure, and many high-performing doctors. Collaborators for this position are both internal and external, including corporate leadership, support teams, clinical staff, clinicians, vendor partners, regulatory agencies, and the community.  

This position requires a high degree of collaboration within a highly matrixed team environment in order to effectively coordinate and execute activities, review work, exchange information, and resolve problems. 

This role demonstrates extreme ownership and accountability to results and understands how to balance innovative thinking with a grounded mindset; all the while possesses the ability to influence and collaborate with multiple levels of leadership - a team of individualistic, opportunistic and highly intelligent individuals. 

Preferred candidates will reside in PST/MST/CST time zones.

Key Responsibilities 

• Provide strategic leadership and direction to enhance the overall patient experience, service quality, and profitability of practices. 

• Lead, mentor and drive a team of operations directors and practice level leadership dental managers to deliver high operational efficiency quality patient care, resulting in 5% growth YoY. 

• Oversee financial performance, budgeting, and cost control measures to achieve revenue and profitability goals; identify opportunities for revenue growth proactively; action plan accordingly. 

• Leverage patient metrics achieve maximum efficiency and patient care outcomes by working collaboratively with clinical leadership and support teams like revenue cycle management and hygiene strategy. 

• Monitor and analyze clinical staff productivity daily/weekly/monthly; recalibrate staffing and facility resources as required. 

• Provide oversight of the financial and operational performance. 

• Partner with cross functional collaborators to drive business outcomes successfully; teams include Procurement, Revenue Cycle Management, People & Culture, Marketing, Hygiene, Scheduling, Patient Experience, Clinical Leadership and Finance. 

• Develop and execute operational strategy, identifying key challenges and opportunities, orchestrating growth strategies, program development and effective governance to support growth initiatives and to meet the business needs of the market. 

• Develop and maintain a strong partnership with Clinical Leadership which includes Clinical Presidents and Clinical Excellence Partners to foster alignment and collaboration on efforts that drive business outcomes. 

• Guide the execution of operational, IT, marketing, patient experience, patient access, revenue cycle, and process improvement projects to completion. 

• In partnership with Financial Planning & Analysis, orchestrate the development of annual operating plans and capital budgets practices within the region. Monitor and ensure achievement of annual operating plans. 

• Ensures overall compliance with legal, regulatory, and quality requirements. Develops and implements a system to ensure that established policies, goals, and objectives are achieved and in compliance with practice, facility, and system policies and related local, state, and federal codes and regulations. 

Required Competencies / Talent Profile 

• Strong financial acumen and experience in financial analysis and budget management. 

• Possess the experience and therefore knowledge of both traditional and non-traditional growth levers that promote growth and performance. 

• Demonstrates the ability to independently source for, consume and take action on key opportunities using data in a complex tech environment where data sources might be hard to decipher or access. 

• Demonstrates a proactive approach to portfolio management – assessing risks, opportunities, threats and trends with plenty of runway to solve for them. 

• Demonstrates complex problem solving and critical thinking skills in an environment where ambiguity reigns and explicit instruction comes less often. 

• Comfortability in asking thoughtful questions, posing challenges where appropriate, and putting forth solutions in high-stake settings. 

• Demonstrates extreme ownership and accountability in driving business results; owning missteps, action planning opportunities, empowering teams with the right training, resource and support, and anticipates potential outcomes before they happen. 

• Demonstrates the ability to lead and develop teams with varying degrees of experience and capability; from Office Managers to Sr. Operations Directors. 

• Demonstrates excellent verbal and written communication and presentation skills that is timely, comprehensive and collaborative in nature. 

• Demonstrates the ability to collaborate with and influence a diverse group of key stakeholders. 

Required Experience 

• 7+ years of multi-site, multi-specialty healthcare (dental preferred) 

• Healthcare multi-site management 

• Bachelors Degree 

• 7+ years of Operations Leadership in a high accountability, goal-oriented, execution-focused environment 

Gen4 Dental Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws and will be kept confidential according to EEO guidelines.

Working Environment & Physical Requirements

Working conditions include those typically seen a dental practice environment. Position requires travel up to 30% of the time.