Vice President of Patient Services - Murray Resources

A fast-growing healthcare company is looking for a Vice President of Patient Services to play an integral role in the success and growth of the organization. The ideal candidate is a senior-level professional in the healthcare industry with patient service, infusion, and specialty experience, along with proficiency in business process improvement methodologies, a dedication to fostering a culture of continuous learning, and sharp financial insight. Working cross-functionally, the new VP will significantly impact the organization's performance and success by providing visionary leadership, implementing strategic initiatives, and ensuring the growth and development of the team.
                                               
Location: Addison, TX
Type of Position: Direct Hire
Salary: $160,000-$170,000 + 15% bonus

Responsibilities:

• Demonstrate knowledge of the business environment and business requirements.
• Collaborate with internal/external business partners using a consultative approach to identify business goals and performance gaps (e.g., leadership, human capital, external customers).
• Build an organizational culture in which passion for continuous learning and improvement is innate.
• Instill and promote a culture of personal and professional engagement among all members of the operating team.
• Take a positive, equitable approach to developing employees through training, coaching, and mentoring.
• Shape and develop division strategy and organization.
• Ensure proper reporting structure with divisions and departments.
• Ensure collaboration between departments within Patient Service operations.
• Help identify opportunities and areas for improvements across the organization.
• Advise the COO on key planning issues that relate to and impact the operations of the company.
• Determine resource allocation among teams.
• Keep peers and the COO informed about business activities, performance, opportunities, and recommended courses of action.
• Lead Department Managers in evaluating and taking actions that are consistent with the company's overall strategy.
• Lead Patient Services team in achievement of quality and performance goals.
• Ensure adherence to annual operating plans, organizational initiatives, and budgets.
• Improve quality performance by working collaboratively with the quality and compliance organizations, identifying root causes of defects, and developing measurable corrective action plans. 
• Identify and benchmark industry best practices.
• Develop operational goals for each team which are aggressive, yet obtainable, and tied to long-term goals of the company.
• Improve quality by supporting best practices, processes, or methods and identifying new/needed skills.
• Develop and execute strategic business framework focused on decreasing quality defects, improving service, lowering cost, and improving employee engagement.
• Mentor and develop managers and staff to assume leadership roles both formally and informally, via role modelling and facilitating staff participation in a shared leadership structure.
• Direct patient care team effectively as team leader and change agent.
• Develop and implement effective communication channels to provide information to all staff members; provide the forum for staff to verbalize concerns, issues, and ideas in a non-threatening environment.
• Develop and continually enhance a positive working relationship and the ability to problem solve with other members of the patient care delivery team, including pharmacists, nurses, and other departments.
• Direct the development, implementation, and administration of a shared decision-making model.
• Represent patient services at established meetings with other clinical and non-clinical leaders.
• Advocate for staff regarding allocation of resources including FTEs, systems, equipment, and support.
• Meet regularly with nursing management and staff nurse members, sales, and other support services to facilitate problem resolution, information exchange, planning and timely communication.
• Provide for the establishment and implementation of patient care standards including policies and procedures that meet national, state, and local rules and regulations as well as voluntary accreditation standards.
• Participate in the evaluation, selection, and integration of health care technology and information management systems that support patient needs and the efficient utilization of patient care resources.
• Design and implement patient care programs that meet the care needs of the patient populations served.
• Ensure that processes and policies for patient care are designed to foster the ability of the staff to meet patient and family needs rather than navigating complex systems within institution.
• Plan, promote, and conduct quality monitoring and enhancement activities.
• Collaborate with other disciplines in the monitoring, evaluation, and enhancement of facility wide continuous quality enhancement program; develop, direct, and monitor the effects of patient care redesign programs.
• Create effective and ongoing programs to monitor, evaluate, and improve the quality of care and services.
• Utilize analysis of outcomes, processes, and other indicators to evaluate the adequacy of the annual staffing plan to drive improvement and to demonstrate successes and opportunities.
• Identify key quality indicators to be monitored and evaluated.
• Use benchmark data from internal and external sources to identify opportunities for improvement.
• Provide for the development and management of operating and capital budgets for patient care areas; responsible for overall performance according to budget.
• Direct creative strategies to lower costs while enhancing quality.
• Develop monitoring systems to provide accurate and timely assessment of performance according to budget.
• Demonstrate and create expectation of consistency in application of human capital policies and procedures across departments.
• Demonstrate accountability for human capital management by monitoring, correcting variances for productive and non-productive utilization.
• Promote programs to provide job related growth and upward mobility for the staff in areas of responsibility.
• Provide employees with specific, timely, and constructive feedback including meaningful and annual performance appraisals.

Requirements:

• Bachelor’s degree in healthcare, business, management, or related field
• 7+ years or more post-graduate experience in health care functions: patient services, infusion, specialty leadership operations, call center, and patient care leadership.
• Extensive experience in supervising large staff and budget
• Proven record of meeting and exceeding operations labor budget expectation.
• Demonstrated strong financial acumen
• Demonstrated skills and expertise with integration and implementation of new pharmacy systems and software
• Proven savings record via system enhancement and process reengineering and improvement
• Agile methodology and system development
• Six Sigma and Process Improvement experience (CMI, Kaizen) with proven track record
• Experience interfacing with different practice, regulatory, and compliance bodies (ACHC, CMS, URAC)