Vice President of Operations - Ophthalmic Consultants of Boston

Opthalmic Consultants of Boston (OCB) has been a leading private ophthalmology practice since 1969. OCB is committed to delivering high-quality, compassionate patient care. We are looking for an experienced and dynamic Vice President of Operations to lead and optimize the day-to-day operations.

Position Overview:
The Vice President of Operations will be a strategic leader responsible for overseeing the operations and administration of the healthcare practice across multiple specialties and multiple locations. Reporting to the COO, this position will work closely with the Executive Leadership Team and Directors to drive operational efficiency, enhance patient experience, and ensure the practice meets its growth and financial objectives.

• Ensure a high-quality and safe patient experience, adequate support for providers to deliver patient care as well as productive and profitable operations.
• Provide leadership and support to the operational teams, fostering a collaborative and results-oriented work environment.
• Streamline and optimize internal processes and workflows, enhancing efficiency and effectiveness across all aspects of clinical care. This includes efficient access to appointments, optimizing use of automation in workflows, and ensuring excellent service to patients and providers.
• Drive a culture of continuous improvement and innovation to enhance productivity and achieve operational excellence.
• Proactively identify opportunities to improve quality, service, patient satisfaction and financial performance metrics.

• Mentor and develop key talent within the organization, promoting professional growth and building a strong leadership pipeline.
• Provide ongoing and timely communication to the physicians and provides appropriate and accurate data to facilitate informed decision-making by the COO and physicians.
• Responsible for hiring, conducting annual reviews, promoting career development, and managing disciplinary events for all staff.

• Collaborate with executive leaders throughout the organization for the development of the clinical strategy and be accountable to implement that strategy throughout the practice.
• Participate in the development and monitoring of annual budgets and overall department goals.
• Analyze operational data to uncover efficiencies and lead the execution of process changes.
• Identifies opportunities for practice and revenue growth and ensures effective implementation and subsequent management of designated priorities. Monitors developments in the local market and provides recommendations regarding appropriate responses and strategies and ensures implementation of planning initiatives.
• Interprets business data for the purpose of identifying patterns, trends, and variances across practice operations.  Use performance metrics to evaluate progress toward goals.
• Performs related job duties as required.

• Bachelor’s Degree required. Master’s degree (MBA, MHA, Healthcare management) preferred.
• A minimum of 10 years of progressively responsible leadership experience in healthcare operations or healthcare management.
• Experience in a private practice healthcare practice required. Ophthalmology is strongly preferred.
• Track record of successfully leading multi-location teams and executing strategic initiatives to drive business growth and operational excellence.
• Must possess exceptional analytical and problem-solving skills, with the ability to interpret complex data and make strategic decisions.
• Ability to take high-level strategic goals and transform them into actionable plans with clear milestones and deadlines.
• Demonstrates a structured approach to executing projects while ensuring alignment with overall organizational goals and objectives.
• Capacity to manage competing priorities and resources effectively to execute strategies within specified timelines.
• Excellent communication and interpersonal skills to build collaborative relationships with internal and external stakeholders.
• Exceptional planning, organization, and complex facilitation skills.
• Strong leadership, communication, and interpersonal skills to engage and motivate teams and stakeholders at all levels.
• Experience with budget management, financial planning, and cost control in a healthcare setting.
• Lean Six Sigma experience a plus.

Benefits Offered:

• Health & Dental Insurance- starts 1st Day of Employment
• Paid time off and Paid Holidays
• Health & Dependent Reimbursement Accounts
• 401(k) Plan with Company Contribution and discretionary profit sharing
• Company paid Life and LTD Insurance
• Voluntary Life Insurance for self, spouse & child(ren)
• Employee Discounts including vision care discounts for self and family

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