Vice President of Operations (San Antonio, Texas) - SpectrumAM

Job Title: Vice President – Operations -Spectrum Association Management

Location: San Antonio, TX

Position Summary:

As the Vice President of Operations, you must exude the consistent process mastership and the customer service values we ask our teams to demonstrate every day; a strategic leader with integrity, a collaborative nature, and desire to help others be successful by polishing their strengths; a learning addict and has years of experience with leadership, process, procedures, team building, operations management, and service product delivery. The role is responsible for the direction and management of all operational processes supporting superior quality and timeliness of services.

The challenge involves multiple department teams including a smaller call center, legal support unit, real estate support function, financial and accounting services, shared services administration group and more. There are seven department managers directly reporting to the VP of Operations, along with 70+ employees in the operations division.

The VP of Operations will possess strong relationship building and work ethic, proven problem-solving skills, resource planning skills, proactive personality, ability to think quickly and recognize problems while quickly creating solutions, and ability to motivate and develop employees. We are looking for visible leadership, accountability, and someone with a successful record of accomplishment in process transformation. This position will lead from the front line and achieve results side-by-side with managers and employees.

Job Responsibilities:

• Lead and motivate our team according to our culture and values.

• Develop comprehensive operational plans and strategy to support business growth and maintain optimal volume throughput, cost control, operations efficiency, and quality.

• Implement uniform best practices while maintaining compliance.

• Systematically cultivates and maintains collaborative relationships with managers of the organization to achieve mutual goals.

• Maintain and foster an elevated level of teamwork, hire, and mentor best in class.

• Develop and implement plans and research projects to improve and expand operational growth and financial profitability.

• Oversee and adjust processes and operations as necessary to ensure efficient and effective execution of policies and procedures.

Experience in our industry is not required. We have a tailor-made learning system, with both solo and social learning elements. Our culture is extremely important to us, and we recruit diligent talent who care about becoming experts, hold themselves accountable, and deliver quality results every day for our customers, our colleagues, and our company.