Vice President of Information Technology - Direct Federal Credit Union

Reporting to the SVP, COO, the VP of Information Technology is responsible for managing and coaching IT personnel in the areas of business applications, hardware, infrastructure, and development, to achieve credit union goals and objectives and provide direction and support for IT solutions that enhance mission-critical business operations. This role is tasked with timely and accurate operations of all information systems including the daily and nightly core system processes. It also helps to identify, coordinate, and install new systems and delivery channels to provide unmatched service to members and internal customers. This role will assist in ensuring the protection of sensitive member information through monitoring, maintaining, and administering of critical systems.

As Vice President of Information Technology you will:

• Lead the IT team in the pursuit of enhancing end-user experience and improving operational efficiency.
• Make routine employment decisions, review performance, and make salary recommendations.
• Assign work, provide training, and guidance, and advise team members as necessary.
• Assist team members in the creation of career development plans.
• Manage IT budget and negotiate contracts to maximize ROI.
• Oversee the administration, maintenance, and upgrade of the VMware virtual server environment, phone system, and various other enterprise applications.
• Oversee the administration, maintenance, and development of the core banking system.
• Supervise the Jira IT helpdesk, ensure high quality service to end users.
• Manage the development team, prioritize development requests, and perform code reviews.
• Identify technology solutions to meet credit union needs.
• Manage and assist IT team members to ensure all scheduled backups of all information systems are performed according to the IT security policy and initiate one disaster test at a designated back up site, annually.
• Manage and assist all database administrators in the administration, maintenance, and installation of all credit union databases.
• Supervise team members to maintain all data communication equipment to ensure an online status for employees and service to our members.
• Develop policies and procedures to ensure adherence to best practices.
• Maintain firewall and WAN/LAN.
• Develop network security policies and procedures to protect against unauthorized network access.
• Ensure thorough testing of new/modified information systems before release to staff and members.
• Supervise IT team members in troubleshooting problems pertaining to all information systems.
• Serve as Project Manager on all IT projects.
• Demonstrate verbal communication skills and ability to convey information clearly and effectively to team members and users.
• Supervise IT team in monitoring and maintaining all information systems to provide unmatched personal service to team members and members.
• Participate in audits and oversee remediation of issues found.

Here's a bit more about you:

• Bachelor or Computer Science degree or equivalent experience.
• Five years of experience in computer operations and credit union/banking operating systems.
• Experience working in a regulated environment and responding to inquiries and findings of regulators and auditors.
• Demonstrated ability for attention to detail and superior time management skills.
• Demonstrated ability to provide outstanding customer service to internal and external customers.
• Demonstrated ability to lead cross-functional projects.
• Extensive familiarity with Corelation KeyStone preferred.
• Familiarity with SQL, Java, and C#.
• Familiarity with VMware and networking.

Work Environment:

This is a primarily remote position that operates in a professional remote office environment, which may require periodic work in the office and occasional evening or weekend work to address urgent IT issues or project deadlines

The total compensation package will include an impressive benefits package. We offer medical, dental, vision, life insurance, disability insurance, a 401(k) plan with a match, a profit sharing plan, paid vacation, sick and personal time. We also offer a credit monitoring service and a student loan pay down program.

We are an Equal Opportunity Employer.

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