_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._ **Job Category** Customer Success Group **Job Details** **Job Title:** VP, Marketing Cloud Success Architects & Business Excellence Lead **Position Summary** : This is a strategically significant leadership role at Salesforce, one of the world's best places to work. The **VP, Marketing Cloud Success Architects & Business Excellence Leader** is a forward-thinking people leader responsible for driving the strategy and engagement for the Marketing Cloud Shared Success teams globally and influencing transformation at the C-level with Salesforce's top customers. This VP leads the team accountable for providing deep Marketing product and industry expertise to address specific product challenges and identify ways to unlock unrealized value at key customers. At the high level, this includes developing an understanding of the cloud technology landscape and crafting a strategy that identifies unexploited opportunities to create and capture value. In addition, this person will work closely with the Marketing Cloud Chief Success Officer to help build the unified, global Customer Success point of view and drive strategic initiatives focused on customer growth, time to value and ease of use of our products. Reporting to the Global Cloud Architect & Business Excellence Leader, this role partners closely with leaders across Tech & Product, Channels & Alliances, Sales, Professional Services and Customer Success teams globally to amplify expertise across the organization and ensure this team is set up for success. **Responsibilities** : + **Predict, understand, respond and deliver on Marketing Cloud customer needs.** Solve for immediate customer challenges and evolve our Marketing Cloud customer experience strategy. Understands the fundamentals of the Marketing products and how our customers use our platform to manage their business. Sustain high customer satisfaction, increase platform adoption and improve renewal rates to ensure continued customer growth and success for our most complex Marketing Cloud products and solutions. Act as a trusted advisor at the executive level both internally and with customers. + **Set the vision for Marketing Cloud Shared Success:** Build a strategy and a roadmap how we effectively engage with our customers to drive outcomes. Mentor and inspire the global matrix of Marketing Cloud teams to work in a consistent and effective way to deliver outstanding customer successes. Lead economies of scales and efficiency as we transform and integrate the work done for maximum business impact. + **Develop, manage and maintain a highly skilled, integrated and engaged team:** Champion team to build strong internal relationships with Product, Engineering and Sales to influence product direction and voice customer concerns. Actively broaden and deepen team's expertise in the Marketing domain and product portfolio. Role model of Salesforce Values, demonstrating courageous and empathetic leadership with customers and internal cross-functional collaboration. + **Global and Regional** as we scale create and evolve a model that is global and local to ensure we are providing the maximum impact in supporting our company's growth goals. + **Serve as the Marketing Cloud CSO Success Lead** for the Customer Success Group (CSG) **Experience and Expertise** + Experienced at building and growing a successful function at scale, including both the org structure and global matrix team + Proven success in inspiring and leading a global team, delivering consistent results under time pressures and managing multiple stakeholders, decisive and collaborative + Highly experienced in decision making, had a proven record of strength in decision making, moving functions forward to evolve and change with business needs + Successful, highly collaborative, trusted peer and partner relationships including leaders across the business with different needs and expectations. Can adapt and relate to Customer Success, sales, technology and leaders across the business + A successful track record of working effectively in a highly matrixed and fast moving organization + Ability to effectively handle ambiguity + Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience and evangelize best practices. + Excellent operational and analytical skills, be data driven and have a strong vision and passion for talent and technology + Trusted and experienced people manager, has lead and empowered a strong team and proven record of elevating and growing talent in their teams to greater success + Ability to travel + 15+ years in Customer Success for MarTech products **Leadership Capabilities** + **Strategic Thinking** : Sets a vision and strategy for Marketing Cloud Shared Success that is integrated and drives a company-first mindset throughout and across the function. Holds a long term view, while driving results and sees shades of grey in delivering for both. + **Leads Change** : Understands that change is a collaborative process, is comfortable in ambiguity and knows that success means the realization of a shared vision with others. + **Courageous:** Leads with impact and humility, increases and inspires the learning and performance of the team, wider organization and community. High self awareness while striving for impact and excellence. Demonstrated ability to reduce headwinds and influence across wide set of stakeholders. + **Innovation:** Brings new ideas while challenging assumptions, preserves what's best while seeking new and better ways, understand future of work and talent trends and can bring ideas to life in shaping the Shared Success strategy. + **Operational Discipline and Commercially Astute** : Able to ensure quarter-after-quarter delivery and success, demonstrates measurable impact and collaborating cross-functionally to solve and overcome challenges. Can manage trade offs and is pragmatic in approach. + **Executive Presence & Communication:** Able to speak with and engage the most senior executives in the company as well as similarly situated executives elsewhere; understands the CEO agenda and how Salesforce succeeds. **Personal Characteristics** + Growth/Learning mindset + Courage to disrupt and innovate, resulting in continuous improvement + An ability to balance big picture with necessary day to day details and realities + Low ego, with the natural authority to inspire others + Resilience in the face of setbacks + The ability to give and receive constructive and honest feedback + High degree of emotional intelligence and self-awareness **Accommodations** If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) . **Posting Statement** At Salesforce we believe that the business of business is to improve the state of our world. 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