Vice President, Client Support Services - Capital Computer Associates, Inc.

Vice President of Client Support Services
Harris School Solutions - Remote

The Vice President of Client Support Services will have overall responsibility for the delivery and support of Harris School Solutions- Enterprise Financials products to our clients. You will work collaboratively with a motivated, experienced executive team to build an organization that delivers exceptional financial results and long-term organic growth.  
 

What your impact will be: 
•    Ensure performance against measurable goals for the professional services team in line with business unit growth and profitability targets. 
•    Regular monitoring & measuring of the priorities, providing coaching and guidance to team members. 
•    Collaborate with various levels of team members to maximize the effectiveness of the business as a whole. 
•    Relentlessly innovate and evolve our implementation strategies to increase the efficiency and flexibility of our implementation services, ensuring we provide a repeatable implementation experience and delight our customers. 
•    Provide proactive customer follow up, communication & issue management through regular client meetings and check-ins, ensuring contractual obligations are met, risks are mitigated and that a high level of customer satisfaction is maintained. 
•    Continually evaluate market conditions to bring value added services that will further enhance the customer experience with our products. 
•    Drive and develop a motivated team of service professionals, building the necessary knowledge, skills and capabilities to execute our business strategies and maintain the highest level of customer satisfaction and profitability. 
•    Create a work environment that promotes learning, sharing and trust.  Build a recognition system that accurately rewards the behaviors that best serve our customers and celebrates wins. 
•    Develop operations-related plans, budgets, policies and procedures to achieve the organization's customer satisfaction and revenue targets.  
•    Present financial, project, and customer satisfaction related presentations to senior management. 
 

What we are looking for: 
•    Previous ownership and management of a P&L, including forecasting and risk mitigation.
•    Direct leadership and experience in the delivery of excellent customer service 
•    Experience in delivering multiple product solutions and managing a diverse team of professionals.
•    5+ years of management experience
•    Experience managing groups of 30 people or more; experience developing and promoting managers and leaders. 
•    Demonstrated experience in managing distributed, remote teams. 
•    Experience with remote delivery models, support and the delivery of cloud solutions
 

What would make you stand out: 
•    Experience in supporting ERP/ Financial solutions in the public sector.
•    K12 financial or human capital experience