Veterinary Receptionist Weekends Only - Animal Emergency & Specialty Center - Knoxville

Description

Key Responsibilities

• Serve as the primary point of contact for clients seeking emergency or specialty care for their pets, addressing inquiries, concerns, and requests with empathy, professionalism, and a client-focused attitude.
• Efficiently manage client check-ins and check-outs, ensuring all information is accurately recorded and financial transactions are processed.
• Provide timely updates to clients on their pet’s status, treatment plans, and next steps, working closely with the veterinary staff to ensure clear and accurate communication.
• Maintain a calm and compassionate demeanor even in stressful situations, providing reassurance to clients during emergencies.

• Process point-of-sale transactions accurately, including billing, payments, and handling of financial records. Ensure all transactions are documented correctly and in a timely manner.
• Verify and process pet insurance claims, including obtaining and confirming insurance details, helping clients with claim submission, and answering any insurance-related questions.
• Handle payment collections for services rendered, including credit card payments, cash, and any financing options or payment plans.
• Maintain proper financial documentation and ensure all charges are correctly invoiced.

• Educate clients on emergency procedures, treatment options, post-care instructions, and preventive care recommendations, ensuring clear understanding for successful follow-through.
• Assist clients in navigating follow-up appointments, medication administration, and aftercare instructions to help improve patient outcomes.
• Address and resolve any client concerns or complaints in a timely manner, escalating issues to management when necessary.
• Assist in providing information regarding common procedures, diagnostic tests, and treatment plans to help clients make informed decisions about their pets' care.

• Maintain an organized and efficient reception area, ensuring that all client records and paperwork are handled with confidentiality and accuracy.
• Assist in the preparation and maintenance of medical records, ensuring that all interactions and updates are documented correctly in the system.
• Coordinate and communicate effectively with the veterinary team to ensure timely and efficient patient care, relaying critical information from clients to veterinary staff and vice versa.

• Facilitate communication between clients and the veterinary team during emergency situations, ensuring that critical information is relayed promptly and accurately.
• Assist with the coordination of specialty consultations and referrals, providing clients with the necessary information about procedures, costs, and next steps.
• Work with veterinarians and technicians to help ensure that urgent cases are managed with the appropriate level of care and urgency.

Skills, Knowledge & Expertise to be Successful

• Excellent interpersonal skills, with the ability to remain professional and compassionate in high-stress situations.
• Proficiency in point-of-sale (POS) systems and managing financial transactions accurately.
• Strong organizational skills, with a keen eye for detail, ensuring accuracy in medical records and client information.
• Ability to multitask and prioritize in a fast-paced environment, ensuring all duties are completed in a timely manner.
• Strong verbal and written communication skills with the ability to explain complex procedures and medical terms to clients in an easy-to-understand manner.

• High school diploma or equivalent required; Associate’s degree or higher in a related field (e.g., business, healthcare) is a plus.
• Veterinary Assistant Certification (or similar certification) is a plus, but not required.

• Compassionate, client-focused, and motivated by a genuine passion for animal care.
• Ability to work both independently and as part of a collaborative team, especially under pressure during weekend shifts.
• Adaptable and flexible, able to handle shifting priorities in a dynamic environment.
• Strong problem-solving skills and the ability to address client concerns with professionalism and diplomacy.

What We Offer

• Competitive hourly wage based on experience.
• Opportunities for professional development, including continuing education and training in veterinary medicine and client care.
• Employee discounts on veterinary services, products, and treatments for your pets.
• Supportive work environment focused on fostering a team-oriented culture, professional growth, and work-life balance.