Veterinary Receptionist - Rowland Veterinary Services - Western Veterinary Partners

Rowland Veterinary Services is seeking a Client Service Representative to join our Reception team! Our CSRs serve a vital role as the first and last point of contact with a client and their pet. As the face of the hospital, they greet visitors with warmth and compassion, fostering trust in the veterinary team, and ensuring a welcoming atmosphere.

In this role, you will schedule and manage the flow of appointments, provide empathetic customer service while multi-tasking between a multi-line phone system and in-person clients, process financial transactions, answer inquiries, and provide essential information about the services we provide. This position is ideal for candidates with a background in fast-paced customer service, who are friendly and outgoing, detail-oriented, excellent at multi-tasking, and committed to contributing to a team-focused environment.

This schedule for this position is flexible and we are open to full-time or part-time (minimum 2 days per week).

Full-time benefits and compensation:

• Compensation: $13-$15 hour, based on experience and skillset
• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program
• 401k options
• Pet discounts
• Career development

We’re Looking For:

• Team players with exceptional communication and multi-tasking abilities
• Detail-oriented individuals with great organizational skills
• Personable and professional individuals who enjoy connecting with clients as well as the team
• Individuals who take the initiative and are willing to lend a helping hand
• Veterinary professionals who have a passion for helping animals
• Individuals with veterinary software knowledge and/or prior experience working with animals

Get to know us:

We are a growing, 2.5-doctor, mixed animal practice that is committed to client communication and treating pets with loving care during every check-up, procedure, and surgery. Our hospital is a well-oiled machine, where doctors trust the support staff team and fully utilize each teammate to their fullest capabilities, which is perfect for our fast-paced atmosphere. Each staff member is eager to help throughout the practice and we welcome positive, humorous, and hardworking personalities.

We look forward to hearing from you!