Veterinary Receptionist - Demanes Animal Hospital

Description

Veterinary Receptionists are valuable members of our team here at Demanes Animal Hospital. As a veterinary receptionist, your primary responsibility is to handle all front desk operations. You are the first and last impression of the client experience and we strive to provide exceptional customer service. We are looking for someone who can multi-task and have a customer centric mindset – all while keeping a smile on your face.

Essential Functions and Responsibilities: 

• Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone 
• Schedule and confirm appointments, record keeping and organization, provide estimates and invoices for payment 
• Respond with compassion and empathy in stressful and emotional situations 
• Maintain a clean, stocked and orderly lobby and front office area 
• Educate clients on wellness plans, food and products sold in waiting room 
• Perform opening and closing procedures, end of day reports and deposits  
• Data Entry: records, client questionnaires, referral information, etc  
• Distribute mail  
• Ensure that referral letters and lab results go to the corresponding veterinarians  
• Admit patients: ensuring that the patient is weighed and all information is current.   

Skills and Qualifications: 

• Experience in a veterinary practice (or human medical practice) preferred 
• Computer experience (email usage, word/excel) and proficiency required in front desk equipment (such as, fax machine, credit card machine, copy machine, and postage meter) 
• Must possess basic math skills to determine proper deposits, make change, and process payments utilizing credit card
• There must be a general understanding of veterinary terminology, situational understanding and being able to successfully communicate these situations with clients and veterinary team.   
• Able to phone and waiting room triage to determine the difference between an emergency and a routine office visit  
• Excellent communication skills with clients and team members 
• Proficient time management, ability to problem solve, learn, and handle multiple tasks 
• Enthusiastic team player with a patient, and positive professional attitude

Benefits and Perks:

• Short Term Disability paid for by employer 
• Complimentary Life Insurance $25,000; with options to purchase additional voluntary benefits for self or family 
• Company Sponsored Employee Assistance Program (EAP)
• 401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment
• United Healthcare Insurance Plans with multiple options
• Flexible Spending Account or Health Savings Account options 
• United Healthcare Dental Insurance; includes a 100% paid premium option for team members
• United Healthcare Vision Insurance options
• Long Term Disability options
• Progyny-Fertility and Family Building Support (up to $10,000)
• Team Member Discounts for Pet Care
• Paid PTO

Demanes Animal Hospital has proudly served Peoria and the surrounding area for more than 30 years. Our full service veterinary medical facility has become the premiere center for pet's health care needs, both diagnostic and preventative. Our highly trained staff team provides quality veterinary care and customer service, so you and your pet become part of our family. 

We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.