Veterinary Client Care Representative - Alpine Animal Hospital

Alpine Animal Hospital is looking for a Client Care Representative to join our team! Alpine Animal Hospital is a one doctor general practice located in Mountain View, CA. We are CLEAR Blueprint Certified - we practice and advocate for a mentally healthy work environment and a sustainable work/life balance. We have a focus on these five principles - Diversity, Compassion, Transparency, Accountability, and Continuous Learning. We honor these principles as our core values to ensure excellence within our hospital and our community. 

Position Overview: As a Client Care Representative, you will play an important role in the day-to-day operations with Alpine Animal Hospital. By adding value to an efficient organization dedicated to quality care and extraordinary service, you will perform a variety of clerical and customer service tasks in providing support to the hospital. We are looking for a friendly, team-oriented person, with excellent customer service skills! 

Duties and Responsibilities:

• Greet clients in a friendly, professional, and efficient manner
• Answer multi-line phone system and direct calls accordingly
• Schedule and confirm appointments
• Check patients in the hospital according to the schedule and prepare patient files
• Record and obtain medical records
• Keep lobby and reception areas organized and neat
• Obtain deposits and other payments from clients
• Process credit applications
• Utilize email systems

Qualifications and Skills: 

• Must have at least 1 year of veterinary reception experience 
• High School Diploma/GED
• Knowledge of veterinary procedures, terminology, and products is a plus
• Excellent communication skills with the ability to empathize and connect with clients
• Strong organizational skills and attention to detail for maintaining accurate records
• Proficiency in using computer systems and software for appointment scheduling and record-keeping
• Able to perform moderately physically demanding work, that requires lifting (up to 50 pounds), cleaning, and constant motion
• Ability to work with or around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors

Available Schedule: Full-time position

• We are open: Monday-Friday 8:00am-6:00pm

Benefits We Offer: 

• Competitive compensation commensurate with experience ($22.00 - $24.00 per hour)
• Health, dental, and vision insurance
• 401k + company match
• Paid time off
• Continuing education opportunities
• Professional development support
• Mental health assistance
• Employee discounts on veterinary services
• Scrub allowance
• Compassionate and supportive work environment! 

Apply today! We look forward to hearing from you! 

Alpine Animal Hospital is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, religion, gender, marital status, gender identity, sexual orientation, veteran status, disability, age, or other legally protected status.

Job Reference ID: CPP-0000227