Veterinary Receptionist - Vets Pets

Job Description for Pet Hospital of Hampstead Receptionist

At Pet Hospital of Hampstead it is our mission to treat each pet as if they are a member of our own family. We practice respect, courtesy, empathy, and responsibility on a daily basis. It is these characteristics that set us apart from other clinics as we want your entire experience with Pet Health of Hampstead to be beneficial to you and your pet.

Responsibilities

. Following safety procedures

· Greeting and interacting with clients in a friendly, professional, efficient manner

· Keeping clients informed of wait times

· Comforting and reassuring clients in times of duress

· Receiving and managing incoming calls on a multi-line phone system

· Reviewing estimates and clarifying payment options, including processing payments

· Balancing the cash drawer/keeping the daily report up to date

· Obtaining client written documentation, including consent forms

· Assisting the triage process by escalating client emergencies

· Relaying basic medical information to clients as directed by veterinarian or technician

· Cleaning duties of the lobby, reception area, restroom, exam rooms, and parking lot

· Previous veterinary experience is strongly preferred. A strong customer service approach and a positive attitude is essential. The environment is fast-paced and requires frequent movement throughout the clinic. If this opportunity sounds like a great fit for you, please apply today!

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