Veterinary Receptionist - City Pets Vet - Western Veterinary Partners

City Pets Vet is seeking a Client Service Representative to join our Reception team! Our CSRs serve a vital role as the first and last point of contact with a client and their pet. As the face of the hospital, they greet visitors with warmth and compassion, fostering trust in the veterinary team, and ensuring a welcoming atmosphere.

In this role, you will schedule and manage the flow of appointments, provide empathetic customer service while multi-tasking between a multi-line phone system and in-person clients, process financial transactions, answer inquiries, and provide essential information about the services we provide. This position is ideal for candidates with a background in fast-paced customer service, who are friendly and outgoing, detail-oriented, excellent at multi-tasking, and committed to contributing to a team-focused environment.

This is a full-time position, with a 4/10 schedule and availability needed Monday-Friday.

Full-time benefits and compensation:

• Compensation: $18 - $21/hour, based on experience and skillset
• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program
• 401k options
• Gracious PTO
• Uniform allowance

Minimum qualifications and skillset:

• 1+ years of client service experience
• Previous veterinary experience is highly desired
• Proficiency in the following skills:
  • Client service and communication
  • Scheduling appointments
  • Managing multiple phone lines
  • Over the counter sales and transactions
  • General hospital cleaning

City Pets Veterinary Clinic, located in Portland, Oregon, is dedicated to providing high-quality, compassionate, and Fear Free care for pets in a modern and welcoming environment. With a team of two experienced veterinarians and caring staff, they offer a wide range of services tailored to meet the individual needs of each furry companion. From preventive care and wellness exams to advanced diagnostics and treatments, City Pets Veterinary Clinic prioritizes the health and well-being of pets while using Fear Free handling techniques to minimize stress and anxiety. As a trusted partner in pet healthcare in the local community, they are committed to nurturing strong bonds with pet owners and ensuring every pet receives the best possible care and attention.