Veterinary Receptionist - Burlingame Road Animal Hospital - Western Veterinary Partners

Burlingame Road Animal Hosptial is seeking a Veterinary Receptionist to join our reception team! Our CSRs serve a vital role as the first and last point of contact with a client and their pet. As the face of the hospital, they greet visitors with warmth and compassion, fostering trust in the veterinary team, and ensuring a welcoming atmosphere.

In this role, you will schedule and manage the flow of appointments, provide empathetic customer service while multi-tasking between a multi-line phone system and in-person clients, process financial transactions, answer inquiries, and provide essential information about the services we provide. This position is ideal for candidates with a background in fast-paced customer service, who are friendly and outgoing, detail-oriented, excellent at multi-tasking, and committed to contributing to a team-focused environment.

This is a full-time position, with a 4/10 schedule and availability needed Monday-Saturday.

Full-time benefits and compensation:

• Compensation: $14-$16/hour, based on experience and skillset
• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program
• 401k options
  • Uniform allowance
  • Personal Pet discounts
  • 6 Paid Holidays

Minimum qualifications and skillset:

• 1-3 years of client service experience
• Previous veterinary experience is desired
• Proficiency in the following skills:
  • Providing first class client communication and education
  • Booking appointments
  • Checking clients in and out
  • Answering client questions and concerns
  • Monitoring email and phone correspondence

One of the things that truly set us apart is the diverse and well-rounded team we have. With 5 doctors, multiple RVTs, and a well-staffed support team, the thing that brings us all together is that this is more than just a job to us; it’s an experience and a family. Our team is made up of different thinkers and people who show a passion not normally seen in the industry. We’re a fast-paced practice that is well-equipped with digital radiology, ultrasonography, a K-laser, and more, and there isn’t much we don’t do (except TPLOs and back surgeries). We are proud to meet not only the needs of our patients through excellent medicine and services, but also the needs of our team by prioritizing a positive culture and work-life balance, with excellent benefits and pay.