Veterinary Receptionist - Griffith Small Animal Hospital

Griffith Small Animal Hospital is an AAHA-accredited, award-winning practice in Austin, TX, serving the community for over 30 years. Our team, built on longevity and loyalty, embodies the values of dedication, innovation, and compassion. We operate not just as colleagues but as a close-knit family, united in our passion for providing unparalleled care to every patient that comes through our doors

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We take pride in offering a comprehensive range of services, including wellness care, surgery, dentistry, behavioral medicine, and more. With access to state-of-the-art equipment and technologies, we ensure that our patients receive the highest quality care tailored to their individual needs.

We recognize the importance of maintaining a healthy work/life balance and prioritizing mental health. To support our team members, we do not require late nights or weekend shifts, allowing you to enjoy your time and recharge outside of work.

Our practice has been serving the community for more than 30 years, and our dedication to the people and pets here shines through in everything we do. Austin is one of the most unique, diverse, and fastest growing cities in the US. It’s no wonder it consistently ranks #1 on Best Places to Live polls. Austin is famous for being the Live Music Capital of The World and having a thriving art and film culture. We’re spoiled for choice when it comes to restaurants, from food truck parks to authentic Tex-Mex to world-renowned fine dining. Also known as one of the healthiest cities, Austinites enjoy year-round sunshine and an extensive network of hike-and-bike/walking trails throughout the urban forest and several lakes along with the new Q2 stadium, a soccer-specific stadium, Formula one, and the UT longhorns. Our quality of life is truly unparalleled!

As a Receptionist you will:

• Receive and place calls to clients for the purpose of scheduling.
• Prioritize multiple tasks in a calm, organized manner.
• Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc.
• Assist all clients by providing necessary instructions, information and invoices, dispense prescription items per the veterinarian’s instructions, and schedule all future appointments.
• Utilize hospital computer systems to document medical records and communicate with clients and teammates.
• Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.
• Excellent customer service skills and an exceptional level of communication in a professional manner.
• Advocate for pets through client education on preventative care, pet health needs, treatment recommendations and all other hospital services/procedures.
• Maintain a positive attitude in all interactions with clients, pets and other teammates.
• Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.

• Utilizing standard office/business equipment.
• Knowledge of veterinary medical terminology and procedures.
• Experience with veterinary software is preferred.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Possession of organizational skills.
• Critical thinking – Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations.

• Pay range of $12.35-$20.90/hour based on experience
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term Disability
• Paid Time Off (Vacation & Public Holidays) - for eligible positions only
• SVP offers educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary technician programs
• Teladoc- FREE doctor access 24/7
• Discounted Veterinary Care
• EAP (Employee Assistance Program)
• A large network of over 5,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth
• Opportunity to make an impact in your community while tackling a challenging, variety of tasks and the ability to help animals among a great team of people!

Our team’s continuous dedication has rewarded us with remarkable growth, and Southern Veterinary Partners now employs more than 8,000 employees nationwide. The organization’s success has not gone unnoticed, landing us recognition as #19 on Newsweek’s “Most Loved Workplaces” list in 2022. Additionally, we have ranked among Inc. 5000’s List of "Fastest Growing Companies in America" (2018, 2019, 2020, 2021, and 2022) and the Birmingham Business Journal's "FastTrack 30" of the Fastest Growing Companies in Birmingham (2017, 2018, 2019, 2020, and 2021).