Veterinary Receptionist - Animal Medical Center of Troy - Western Veterinary Partners

Animal Medical Center of Troy is seeking a Client Service Representative to join our reception team! Our CSRs serve a vital role as the first and last point of contact with a client and their pet. As the face of the hospital, they greet visitors with warmth and compassion, fostering trust in the veterinary team, and ensuring a welcoming atmosphere.

In this role, you will schedule and manage the flow of appointments, provide empathetic customer service while multi-tasking between a multi-line phone system and in-person clients, process financial transactions, answer inquiries, and provide essential information about the services we provide. This position is ideal for candidates with a background in fast-paced customer service, who are friendly and outgoing, detail-oriented, excellent at multi-tasking, and committed to contributing to a team-focused environment.

This is a full-time position with availability needed Monday-Friday, with rotating Saturdays.

Full-time benefits and compensation:

• Compensation: $16-19/hour, based on experience and skillset
• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program
• 401k options
• Pet care discounts
• Uniform allowance

Minimum qualifications and skillset:

• 1-3 years of client service experience
• Previous veterinary experience is highly preferred
• Proficiency in the following skills:
  • Impromed
  • Multitasking
  • Client communication/education

Get to know our AAHA-accredited hospital:

The Animal Medical Center of Troy is a small animal clinic that provides a range of services, including general wellness, soft tissue surgery, dentistry, behavioral consultations, and more! Our clients are dedicated to their pets, providing a diverse and varied case load, and our support staff is skilled, friendly, and includes multiple LVTs. The AMCTroy team is committed to client education and ensuring our clients understand the “why” behind procedures. Our doctors are flexible with their scheduling needs and are well-equipped with digital radiology, CO2 laser, ultrasound, and more.

Take the first step by applying today!