Veterinary Receptionist - Key City Veterinary Clinic

Key City Veterinary Clinic has an opportunity for a full time Veterinary Receptionist to join our team! 

Location:  318 E. South 11th St. Abilene, Texas 79602 

Shift Details: Full time (30+ hours a week) We are open Monday - Friday 7:30am - 5:30pm

Compensation: $12-$14/hr depending on experience

What We Offer:

A dynamic and supportive team environment where collaboration and compassion are valued.

Opportunities for growth and advancement within our rapidly expanding practice.

Get the work-life balance you deserve with a great schedule

Competitive compensation and benefits package, including medical, dental, and vision coverage.

 401K plan with company match

Team culture: We are a small team that works very hard to maintain a strong upbeat culture. Our team works well together and is supportive of our doctors and team members. Key City Vet loves spending time with each other outside of work hours. We have had many team building events like movie night, dinner dates, murder mystery events, and even a summer BBQ! We have an awesome Christmas party ever year where we enjoy white elephant gift exchange. Our local AVMA has CE meetings on a regular basis that we like attending as a clinic.

Activities/sites/fun things to do in the area: Abilene is a moderate sized town with 3 universities, an Air Force base, and is known as the Storybook Capital of America. The Downtown Cultural District has museums, parks, and a thriving art scene. There is a state park and numerous lakes in the area for all kinds of outdoor activities. We have a small town feel with the amenities of a moderate sized town- restaurants, shopping, nightlife, and its still growing! We are centrally located and a 2-4 hour drive to Fort Worth, Lubbock, San Antonio, & Austin. The Abilene Zoological Gardens is a great place for an adventure. We also have a small airport that you can fly out of to start any vacation early!

Job Summary: The Receptionist is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Receptionist must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Receptionist will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care.

How you'll make an impact: 

• Maintain and uphold the Core Values and Mission Statement of MVP. 

• Greet clients and pets by name with a smile and a positive, solution-oriented attitude. 
• Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.  
• Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information.  
• Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls.  
• Note in medical records the details discussed during client conservations including the date, time, key points of the discussion and any required information.  

• Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors’ recommendations when checking out clients.  
• Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks.  
• Verify the eligibility of clients with charge accounts.  
• Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patient’s medical records.  
• Fill prescriptions refill forms and provide routine administrations instructions to clients.  

• Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items. 

Required Knowledge, Skills and Abilities: 

• Demonstrated commitment to MVP core values. 
• Computer knowledge required- keyboarding and use of communication tools (e-mail/internet).  
• Working knowledge of veterinary terminology- must be able to pronounce, spell, and know the meaning.  
• Must have excellent spelling and grammar.  
• Ability to handle varied and sometimes difficult conditions; will be exposed to highly emotional situations. 

• Ability to display tact and respect with clients and team members, even when busy or hectic.  
• Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks. 
• Must feel and express a genuine liking for animals and their owners and for working in an animal care field. 

We put people first and never compromise on our values. 

Apply today for immediate consideration! 

Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.