Veterinary Hospital Manager - Ethos Veterinary Health

Overland Park Veterinary Emergency and Specialty Hospital is a 24-hour facility that focuses on the most critical needs of the animals in our community. Our board-certified specialists provide the most advanced care for our patients. We are looking for an experienced Hospital Manager to lead our outstanding team in our Overland Park, KS location!

The Hospital Manager is a leader and an integral member of the hospital management team. The Hospital Manager (HM) partners with the Managing Veterinarian (MDVM) and the Hospital Director (HD) to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high quality patient care and exceptional customer service.

Duties & Responsibilities (including but not limited to):

Leadership and Planning
• Collaborates in a leadership role with the Managing Veterinarian and Hospital Director as the “owners” of the hospital’s success.
• Oversees the hospital schedule and manages labor costs to budget.
• Participates in the weekly, monthly and annual planning and budget maintenance process.
• Establishes goals for the practice and staff.
• Acts as a champion for change and identifies, documents, shares, and promotes best practices.
• Plans and leads employee meetings.

Operations
• Participates in the oversight of the employee benefits program and hospital insurance plans.
• Educates employees on hospital policies and procedures, medical protocols, and client interactions.
• Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.
• Performs quality checks and reviews of client files.
• Manages vendor relationships.
• Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.

People Management
• Works with the Managing Veterinarian, Human resources, and Hospital Director to oversee staffing needs including hiring, training, disciplining and terminating as required.
• Recruits new employees and participates in the selection process.
• Oversees the completion of employee orientation, training and performance appraisals.
• Coaches and mentors employees and identifies continuous learning and skill building needs.
• Implements performance-based incentive and rewards and recognition programs.
• Mediates conflict and maintains employee morale.
• Manages staff
• Tracks and maintains current licensure for all DVMs.

Client Service
• Drives client visits through strategic client communication and local marketing efforts (i.e. Community).
• Trains staff on client service initiatives and uses client visit growth best practices.
• Demonstrates and reinforces the highest level of client service.
• Manages client relationships; effectively resolves client issues and escalations.
• Oversees client follow-up procedures.
• Utilizes client service initiative measurements to evaluate hospital and staff performance.

Financial
• Ensures payroll is accurately completed and submitted for all hospital staff.
• Manages accounts receivable.
• Reconciles daily cash and monitors the petty cash.
• Continually drives revenue and manages costs to budget.
• Performs invoice audit reviews.
• Manages inventory and oversees the semi-annual inventory process.
• Controls all facility and administrative costs.
• Ensure the processing of DVM production payments.
• Utilizes and implements the NVA Incentive Bonus Plan to meet hospital goals.

Qualifications: Knowledge, Skills, and Abilities:

Knowledge
• Supervisory and leadership experience
• Multi-functional operations including budget and labor management
• Customer service and marketing techniques
• HR policies and protocol development
• Staff management including: coaching, development, performance appraisals, and resolution management

Skills
• Customer service best practices
• Interpersonal skills
• General management skills including reporting and data analysis
• Problem solving and conflict management skills
• Excellent oral and written communication skills
• Organizational skills
• Basic computer skills (Microsoft Office, Email, and practice management software knowledge preferred)

Abilities
• The ability to delegate responsibility and achieve results with hospital team members
• Must be able to handle multiple tasks and remain flexible with assigned duties
• Capable of championing change and driving innovative programs in the hospital
• Must be able to work well in team environment
• Capable of quality decision making
• Ability to coach, correct, develop and motivate employees
• Demonstrates excellent time and task management
• Demonstrates professional and courteous presentation with staff and clients

Teamwork:  defined as “Cooperative effort by the members of a group to achieve a common goal and/or outcome.”

1. Participates in a positive manner in all group sizes.
2. Refrains from participating in gossip.
3. Supports team members by assisting other areas, is receptive to feedback and suggestions.
4. Engages in active problem-solving vs. problem-identifying.
5. Makes suggestions related to client/patient service improvements and hospital efficiency.

Physical:

1. Able to perform many aspects of companion animal medicine, surgery and diagnostics
2. Able to sit, stand, walk for extended periods of time
3. Able to lift, reach, bend as needed
4. Able to perform all duties and responsibilities as described
5. Able to function as a team member within veterinary hospital setting
6. Able to be positive, supportive and encouraging as needed

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com..

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado,Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
 
 Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.




 

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