Veterinary Emergency and Critical Care Charge Nurse, AVECCC at Ethos Veterinary Health

Our high-volume 24-hour Emergency Veterinary Hospital in Peoria, Arizona is looking for an experienced Veterinary Receptionist for our Overnight. 

Arizona Veterinary Emergency & Critical Care Center has been a leader in providing the Valley’s veterinary emergency and critical care services. We operate 24-hours a day, seven days a week, to provide comprehensive and compassionate emergency and critical care for animals. 

Our Mission is to "To INSPIRE excellence in veterinary emergency and critical care, today and tomorrow.” 

Job Purpose:  The purpose of the Veterinary Emergency and Critical Care Department Head is to provide high quality medical support and nursing care to companion animal patients in addition to providing top leadership and oversight to the support staff for the department, support the veterinarians in the department, and assist the organization of the daily workflow of the hospital.

Compensation:

• $29-$36 per hour

• Uniform Allowance
• Paid License Renewal Fees
• Paid Time Off
• Paid Sick Time
• Employee Pet Discount
• 401k
• Medical/Dental/Vision
• Disability Insurance
• Life Insurance

Duties & Responsibilities:
Training – Coordinates with the training coordinator on all training protocols and procedures to ensure existing support staff as well as new staff members are on-boarded and trained efficiently and effectively

• Take part in the interview and selection process of potential new support staff candidates, to include technicians, technician assistants, client administrators, client liaisons, lab technicians, kennel assistants, and doctor’s assistants.
• Support staff levelling and reviews
  • Review leveling criteria and benchmarks for employee advancement per hospital protocol
  • Performs mid and annual formal performance reviews per hospital protocol for all support staff
• Lead the support staff team by example
  • Follow through on commitment to growth and development of entire support staff team
  • Acts as a mentor for support staff    
  • Ensure appropriate medical techniques are being utilized
  • Ensure that employees are demonstrating positive customer service to all clients
  • Ensure all support staff are following hospital policies and procedures
• Work with employees to correct deficiencies, implement training as necessary, and partner with the Leadership Team to implement corrective action or coaching procedures
• Follow up on coaching to ensure it is being implemented.
• Document training and coaching sessions.
• Create and teach department specific curriculum for ARISE Academy

Communication – act as the bridge between the hospital leadership team and support staff in department to maintain open channels of communication and constructive dialogue

• Conduct beginning of shift huddles

• Quarterly/bi-annual check-in meetings with all support staff
• Participate in regular team meetings with Leadership Team to:
  • Identify areas for improvement within the company
  • Ensure consistent messages are being disseminated to employees
  • Increase knowledge of supervisory and leadership skills
  • Develop a cohesive team with other members of the Leadership Team
• Monitor offices and hospital areas and ensure compliance with duties.

Engagement – act as a leader to improve staff retention and foster a culture of growth and development

• Identify and solicit opportunities for growth within the support staff
• Identify areas of personal strength and weakness that may enhance or hinder job performance
• Actively seek out staff members who may be disengaged and intervene as necessary to improve staff retention
• Fully competent regarding organizational policies and procedures
  • Involved in the development and implementation of new policies and SOP as relevant
• Establishes and reinforces a supportive team environment
  • Discourages negative attitudes, gossip
  • Leads by example
• Seeks out and participates in leadership development and advancement opportunities
• Maintains professional and technical knowledge by attending CEs, reviewing professional publications, establishing personal and professional networks, etc.
• Acts in a solution-oriented manner to advocate and improve any deficiencies in the hospital.

Hospital Operations – contribute to seamless and cohesive operations of the hospital

• The ability to resolve client needs, concerns, and complaints where appropriate
• Work with the inventory specialist to maintain all inventory for the department to ensure appropriate levels of items are always on hand without shortages or excess on hand and stays within the departmental budget.
• Ensuring the department always meets and follows all required OSHA standards.

About Ethos:
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.
 
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
 
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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