Veterinary Customer Service Representative - Park Veterinary Hospital & Urgent Care

• Greet clients warmly and professionally, creating a welcoming atmosphere in the practice.
• Appointment and boarding reservation scheduling
• Provide information to clients about patient care recommendations and services
• Client education of our services, preventatives, standard of care, vaccinations, vaccine schedules, online pharmacy, website communication, PetDesk, and our phone App.
• Document and update patient records based on interactions and communicate effectively with doctors and coworkers
• Providing EXCELLENT Customer service
• Filling client's needs such as scheduling, prescription requests, answering questions, reminder calls, client forms, and other requests.
• Schedule and confirm appointments, ensuring efficient use of the veterinary team's time.
• Handle client inquiries, providing accurate information and directing them to the appropriate resources.
• Assist clients in understanding their pets' needs and guide them toward the services and products that best meet those needs.
• Maintain accurate client records and update information as needed.
• Process payments, manage billing inquiries, and ensure accurate financial transactions.
• Coordinate with the veterinary team to ensure smooth communication and efficient workflow.
• Address and resolve client concerns or escalate them to the appropriate team member.
• Perform other administrative duties as required to support the practice's operations.

• Outgoing and friendly personality with a genuine passion for helping clients and their pets.
• Previous experience in veterinary customer service (preferred)
• 3+ years of Customer Service Experience needed
• Proven experience in a customer service role, preferably in a fast-paced environment.
• Self-motivated and proactive, with a strong desire to complete tasks efficiently and accurately.
• Ability to work collaboratively as part of a team and independently when necessary.
• Ability to build excellent rapport with clients, staff, and comfort working with animals
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment
• Open availability including rotating weekends
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Comfortable asking questions and seeking clarification to provide the best possible service.
• Proficiency with computer systems and the ability to learn new software quickly.

• Surrounded by beautiful nature preservation
• Paid parental leave
• PTO
• Holiday Pay
• Health insurance
• Dental Insurance
• Eye Insurance
• 401K and Matching
• Priority veterinary care pricing
• One-on-one training
• Working with an experienced team
• Monthly Bonus
• Referral incentive
• Professional Growth

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PI251542887