Veterinary Clinical Operations Manager, Specialty & ER - Ethos Veterinary Health
Asheville, NC 28803
About the Job
Ethos Veterinary Health & South Asheville Veterinary Emergency & Specialty (SAVES) are looking for a Credentialed Technician (RVT, LVT, CVT, VTS) with management experience to join our growing hospital as our new Clinical Manager!
Our ideal candidate is a collaborative, energized, high-level leader of both people and operations. You view work challenges as exciting puzzles containing the keys to success. You are at your best when you are in the trenches with your team, brainstorming solutions, working on efficiencies and are ready to make your mark with a high growth organization!
You thrive in a fast-paced environment which requires multitasking skills and the ability to prioritize responsibilities. You are the go-to for the team and doctors and you handle yourself with a can-do attitude. You will be challenged, you will learn, and your dedication, skills, and ambition will be rewarded!
SAVES is AHAA accredited and recently completed an expansion to build out a fully operating ER! Our hospital offers numerous services led by highly skilled specialists, with a focus on cutting edge medicine, close partnerships with our local veterinary community, and dedicated client care. Our team has been selected not only for their expertise but also for their genuine love of their patients and commitment to continuous improvement.
The Clinical Manager at SAVES is responsible for setting standards for all clinical staff. (S)he will manage day to day functions including onboarding, training, skill assessments, communication, departmental rounding, staff meetings, operational efficiency, and continuing education of all clinical staff. Cultivate a positive relationship with the referral community within a given territory by bringing an understanding and respect for all Hospital philosophies.
The Clinical Manager is accountable for setting long-term goals and facilitating growth of clinical departments. (S)he will collaborate with her peers and serve as second in command to the Hospital Director.
Essential Job Functions:
Responsible for implementing appropriate standards of care, in accordance with the medical standards set forth by the Medical Director.
Our ideal candidate is a collaborative, energized, high-level leader of both people and operations. You view work challenges as exciting puzzles containing the keys to success. You are at your best when you are in the trenches with your team, brainstorming solutions, working on efficiencies and are ready to make your mark with a high growth organization!
You thrive in a fast-paced environment which requires multitasking skills and the ability to prioritize responsibilities. You are the go-to for the team and doctors and you handle yourself with a can-do attitude. You will be challenged, you will learn, and your dedication, skills, and ambition will be rewarded!
SAVES is AHAA accredited and recently completed an expansion to build out a fully operating ER! Our hospital offers numerous services led by highly skilled specialists, with a focus on cutting edge medicine, close partnerships with our local veterinary community, and dedicated client care. Our team has been selected not only for their expertise but also for their genuine love of their patients and commitment to continuous improvement.
The Clinical Manager at SAVES is responsible for setting standards for all clinical staff. (S)he will manage day to day functions including onboarding, training, skill assessments, communication, departmental rounding, staff meetings, operational efficiency, and continuing education of all clinical staff. Cultivate a positive relationship with the referral community within a given territory by bringing an understanding and respect for all Hospital philosophies.
The Clinical Manager is accountable for setting long-term goals and facilitating growth of clinical departments. (S)he will collaborate with her peers and serve as second in command to the Hospital Director.
Essential Job Functions:
Responsible for implementing appropriate standards of care, in accordance with the medical standards set forth by the Medical Director.
- Conduct daily, weekly, and bi-weekly meetings with Hospital Director (HD), Medical Director, and/or Team Leads to discuss providers, staff, patients, clients, equipment, medication, operations, & other pertinent information regarding patient care as well as provide guidance and address needs and issues in the department.
- Provide weekly updates to the HD on current state of the hospital regarding staffing and provider needs.
- Outline training plans for each service and staff, and provide monthly updates to HD.
- Coordinate training sessions: Create training agenda, training materials, and sign in sheets for all sessions.
- Hold bi-monthly meetings with all clinical staff to review clinical performance, training needs, individual and team Goal progression, individual morale and self-care opportunities.
- Set clinical staff expectations and goal manage disciplinary needs in a timely manner, while upholding the Ethos Veterinary Health Core Values.
- Administer and coordinate the Veterinary Student and Technician Extern program; and serve as the primary contact.
- Coordinate visits to medical departments and staff and complete required paperwork for each student.
- Communicate and coordinate activities with students before and during externship.
- Maintain communication with new hires and direct supervisors to ensure guidance is comprehensive and thorough during the training period.
- Choose appropriate training methods based on situational needs (class setting, simulated, mentoring, hands on training).
- Ensure that all clinical personnel are appropriately trained to function within their respective service.
- Coordinate training and confirm all students and the hospital are adequately supported.
- Support HD with all clinical aspects of the practice, as needed.
- Perform other job duties as assigned.
QUALIFICATIONS:
- Must be a Credentialed Veterinary Technician.
- Minimum 1 year of management experience, 2 years ideal.
- Highly focused and results oriented, able to set goals and priorities.
- Excellent communication skills.
- Tactful, professional demeanor and presentation style.
- Strong work ethic and a positive attitude.
- Must be flexible and able to adapt to new situations.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
NVA Compassion-First is now Ethos Veterinary Health
We are excited to announce Ethos Veterinary Health as our new name. Ethos is the new, industry-leading community of legacy Ethos Veterinary Health, Compassion-First Pet Hospitals, SAGE Veterinary Centers, and legacy NVA Specialty and Emergency hospitals. This powerful new community brings together a dynamic network of ~160 hospitals, an unmatched team of experts, cutting-edge technology, and an unwavering commitment to the advancement of the animal health profession and better patient outcomes.
Our commitments to the industry, the profession, our teammates, and our patients, will not change, and in fact will be stronger than ever, as we forge new ground as this new dynamic community.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
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