Veterinary Client Service Representative - The Whole Pet Vet Hospital & Wellness Center

The Whole Pet Vet Hospital & Wellness Center is seeking a Client Service Representative to join our team! Our CSRs serve a vital role as the first and last point of contact with a client and their pet. As the face of the hospital, they greet visitors with warmth and compassion, fostering trust in the veterinary team, and ensuring a welcoming atmosphere.

In this role, you will schedule and manage the flow of appointments, provide empathetic customer service, manage multi-line phones, process financial transactions, answer inquiries, and provide essential information about the services we provide. This position is ideal for candidates who are friendly, detail-oriented, excellent at multi-tasking, and committed to contributing to a team-focused environment.

This is a full-time position scheduled for 8-hour shifts, Monday through Friday.

Full-time benefits and compensation:

• Compensation: $22-24/hour, based on experience and skillset
• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• 401k options
• Employee Assistance Program
• PTO and paid holidays
• Employee pet discounts
• Annual uniform allowance

Minimum qualifications and skillset:

• Previous experience working in a veterinary practice or animal care environment
• Familiarity with common veterinary terminology, procedures, and basic animal care
• Excellent verbal and written communication skills, with a collaborative approach toward assisting both clients and team members
• Current Fear Free certification or willingness to go through certification with full support and coverage of costs by our practice

About us:

The Whole Pet Vet Hospital and Wellness Center in Los Gatos, CA is a modern, progressive practice offering integrative care including rehab and acupuncture. We practice Fear Free handling to ensure the comfort and well-being of our patients during their visits. Our team approaches every aspect of our patients’ wellness to provide the highest quality, comprehensive care. We are proud to meet not only the needs of our patients through excellent medicine and service, but also the needs of our team by prioritizing a positive culture and work-life balance.

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