Venue Multimedia/AV Associate - Princeton University

The Environmental Studies and School of Engineering and Applied Science (ES/SEAS) complex is a new facility opening spring of 2025. The ES/SEAS complex will house the departments Geosciences, Ecology and Evolutionary Biology, High Meadows Environmental Institute, Chemical and Biological Engineering, and the Omenn-Darling Bioengineering Institute.

Venue Services, a division of Campus Support Services, oversees facility operations of the mixed-use facilities across campus, including Frist Campus Center, 701 Carnegie Center, 100 Overlook, Julis Romo Rabinowitz and Louis A. Simpson buildings, and East Pyne/ Chancellor Green. Venue Services provides broad services for classes, events, and gatherings, supporting tenants, users of the space, and guests.

A member of the Venue Services division of Campus Support Services, the Venue Multimedia Associate for the Environmental Studies and School of Engineering and Applied Sciences (ES/SEAS) complex provides daily operational support for users of the facility, including audio and video technical support and supplemental venue services. With technical expertise and an emphasis on service excellence, the Associate provides in-person, high-level technical operational support, technical repair and maintenance on AV systems and hardware, venue logistical support, and direct support for faculty and staff. The Associate is an expert in technology, capable of operating, troubleshooting, and configuring multiple multimedia platforms. Working autonomously, and with decision making authority, the Associate supports a variety of classrooms, gathering, and event spaces.

The Venue Multimedia Associate is a lead technical support specialist for classes and events, preparing the technology for use and operating the presentational, audio, and video systems during the class or event. The Associate provides high-level operational support utilizing in-house and mobile software and hardware systems and equipment. With technology expertise, the Associate operates multiple technology platforms including audio reinforcement, mixing, and recording systems, integrated room technology systems, computing systems, video conferencing systems, video capture systems, and multiple video displays, including projection and flat panels. The Associate supports video conferencing classes and events, including webinars. The Venue Multimedia Associate is primarily responsible for supporting the Registrar-controlled classrooms and Venue Services managed spaces. In addition, the Associate collaborates with department SCAD staff to support department spaces.

The Venue Multimedia Associate works directly with faculty and staff to develop support plans. The Associate develops and recommends multimedia support strategies that will provide the best support for the programming. During the class or event, the Associate implements the support plans and works directly with the presenters to ensure their needs are met, including enabling last-minute changes.

The Venue Multimedia Associate proactively maintains AV software and hardware equipment in classrooms, addressing and troubleshooting issues, responding to outages, and making necessary repairs and replacement. The Associate provides advanced quality assurance support, commissions new equipment, and develops training and quick guides for users.

In addition, the Venue Multimedia Associate collaborates with the entire Venue Services team to provide broad venue related support including assistance with the implementation of event logistical plans, event setups, venue communications, and facility maintenance. The Associate may act on behalf of the Senior Venue Manager in support of classes, events, and gatherings throughout the complex.

The Multimedia Associate provides exceptional support for users of the spaces and fosters excellent relationships with the University community. The position requires the ability to interact with various users across campus, and the capacity to adapt to dynamic, changing situations positively and proactively. The position has flexible hours, including nighttime and weekends, to provide needed support for classes and events. With a foundation of service excellence, the Associate is a key resource for the users of the complex.

A full job description will be furnished prior to interview. 

Technology operational support

• Provides high-level daily audio and video technical support for classes, meetings, and events
  • Works in advance with faculty and staff to understand multimedia needs and develop support strategies and plans for classes and events
  • Performs setup, quality assurance, and testing of AV software and hardware equipment and systems prior to use
  • Serves as lead AV technology specialist during the class or event, providing high-level technical support
  • Operates, configures and troubleshoots multiple AV software and hardware platforms and equipment, including audio systems, in-room integrated systems, video capture, and presentational equipment
  • Supports video conferencing classes and events, including webinars
  • Works directly with faculty/presenters at the class or event to implement technology plans and to enable any last-minute changes

Technology quality assurance and commissioning

• Proactively tests technical equipment and responds to technical issues
  • Provides diagnosis for hardware and software technical problems and troubleshoots solutions
  • Provides short-term solutions to rooms with equipment issues to eliminate any downtime
  • Develops long-term solutions for ongoing space needs, working with campus partners
  • Conducts training and information sessions for space users and supplement support staff, as needed

Venue-related support for daily operations

• As part of the venue team, assists with event logistical plans, event setups, venue communications, and facility maintenance in support of events, classes, and gatherings in the entire complex

Additional duties, including:

• Participation in University Services and Campus Support Services meetings and initiatives
• Assists with Campus Support Services support for major events, including Convocations
• Other duties as assigned

ESSENTIAL QUALIFICATIONS:

o Bachelor’s Degree and/or equivalent work experience
o Minimum of 3 years of experience of audio and video technical support, operations, or production, or equivalent work experience
o Expert technical skills, including working capabilities with audio and video software and hardware systems and equipment
o In-depth knowledge of state-of-the-art and legacy audio-visual technology and the ability to keep abreast of developments in audio-visual technology
o Extensive experience in customer service with a demonstrated ability to skillfully manage all levels of customer issues
o Ability to conduct training and informational sessions
o Excellent interpersonal, oral and written communication skills and the ability to communicate with a diverse customer base who possess varying levels of technical proficiencies
o Demonstrated computer skills
o Excellent organizational skills and ability to prioritize tasks
o Willingness and ability to work with a flexible schedule, including early mornings, late nights, weekends, holidays and long hours
o Ability to lift 50 pounds

PREFERRED QUALIFICATIONS:

o Experience working in higher education
o Experience supporting live events

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Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. KNOW YOUR RIGHTS