Vendor Liaison Hospital Claims Follow Up - White Plains Hospital

At White Plains Hospital, you have an opportunity to work side-by-side with some of the most talented people in the world.

We have been widely recognized for our exceptional culture, world-class physicians, Magnet-designated nurses and passionate employees who make a real difference in our community. With tremendous growth opportunities, great benefits, and flexible work schedules, it is no wonder why we are consistently recognized as a Great Place to Work.

Position Summary

Responsible for maintaining relationship with outsourced AR vendors including but not limited to: responding to vendor inquiries,

providing timely updates to vendors regarding policy/process changes as well as insurance contract updates, working vendors close

back reports to ensure accounts worked properly, collaboration with IT to develop process efficiencies within hospital billing system,

supports management efforts to audit vendor performance and communicate issues/trends effectively to help achieve revenue cycle

objectives.

Essential Functions and Responsibilities Includes the Following:

1. Understands and adheres to the WPH Performance Standards, Policies and Behaviors.

2. Manage relationships with vendor billing contacts and serve as primary point of contact for questions

3. Identify key trends and work with internal and external billing teams to resolve issues

4. Ensure inquiries from vendors representatives are addressed

5. Responsible for close back reports

6. Draft letters to vendors as needed

7. Collaborate with billing, follow up teams and vendors on the implementation of process improvements

8. Document processes and policies for the Revenue Cycle team

9. Manage multiple vendors concurrently

10. Lead the planning and coordination of conference calls with vendors

11. Audits vendor performance and communicates to leadership findings

12. Assist management in vendor evaluation, performance review and reports as assigned

13. Performs all other related duties & tasks as assigned.

Education & Experience Requirements

ï‚· High School Diploma required. College degree preferred.

ï‚· Advanced use of Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and internet resources.

ï‚· Previous hospital business office experience required. EPIC experience preferred.

ï‚· Ability to review and interpret payer contracts/fee schedules

Core Competencies

ï‚· Ability to work independently with minimal supervision.

ï‚· Ability to cooperate with others.

ï‚· Excellent attention to detail.

ï‚· Must be able to speak, write understand and communicate the English language. Effectively communicate with internal and external customers.

ï‚· Integrity to handle the confidential aspects of work.

ï‚· Retains composure under stress

Physical/Mental Demands/Requirements & Work Environment

ï‚· May be exposed to chemicals necessary to perform required tasks. Any hazardous chemicals the employee may be exposed to are listed in the hospital’s SDS (Safety Data Sheet) data base and may be accessed through the hospital’s Intranet site (Employee Tools/SDS Access). A copy of the SDS data base can also be found at the hospital switchboard, saved on a disc.

ï‚· Must be able to remain in stationary position 50% of the time.

ï‚· The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

ï‚· The person in this position frequently communicates with insurance plans, must be able to exchange accurate information in these situations

Primary Population Served

Check appropriate box(s) below:

☐Neonatal (birth – 28 days) ☐Patients with exceptional communication needs

☐Infant (29 days – less than 1 year) ☐Patients with developmental delays

☐Pediatric (1 – 12 years) ☐Patients at end of life

☐Adolescent (13 – 17 years) ☐Patients under isolation precautions

☐Adult (18 – 64 years) ☐Patients with cultural needs

☐Geriatric (> 65 years) ☐All populations

☐Bariatric Patients with weight related comorbidities

â˜' Non-patient care population

The responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of th hospital.

($46,098.-$69,148.76)

PI258875340